Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing a corporate security function and providing guidance to the team of corporate security employees supporting that function. Key responsibilities include identifying, analyzing, and resolving complex problems. Job expectations include ensuring compliance with policies, and identifying and implementing opportunities to improve performance and operating efficiency.

Leads the enterprise Physical Identity and Access Management (PIAM) program, providing strategic direction, governance, and oversight of physical identity lifecycle management, credentialing, and access control operations. Ensures secure, compliant, and efficient access management practices while driving modernization, operational excellence, and risk reduction across the organization.

Responsibilities

• Lead the strategy, governance, and execution of enterprise PIAM services, aligning program objectives with corporate security and business priorities.
• Oversee the physical identity lifecycle, including credential issuance, access provisioning, visitor management, role changes, and deprovisioning.
• Establish and maintain access governance, standards, and controls to ensure compliance with security policies, regulatory requirements, and audit expectations.
• Drive process improvement, automation, and technology modernization initiatives to enhance security, operational efficiency, and user experience.
• Partner with Corporate Security, Technology, HR, Real Estate, and business stakeholders to deliver effective and scalable access management solutions.
• Develop and lead a high-performing team while fostering a culture of accountability, innovation, and continuous improvement.
• Monitor emerging risks and industry trends, implementing strategies to strengthen physical security and organizational resilience.
• Leverage metrics and data-driven insights to measure program performance, inform decision-making, and support strategic objectives.
• Drives process enhancement initiatives to improve organizational performance and ensure the team is positioned against an ever-changing security environment

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 10+ years of experience in identity, access management, physical security, cybersecurity, or related disciplines.
• Significant leadership experience managing enterprise-scale identity or physical security programs.
• Experience with physical access control systems and credential/badge management.
• Strong understanding of identity lifecycle management and access governance.
• Proven experience leading cross-functional programs in complex enterprise environments.
• Strong executive communication, stakeholder management, and strategic planning skills.
• Experience with identity governance, access certification, and audit controls.'

Desired Qualifications:

• Bachelor’s degree or equivalent experience in Cybersecurity, Information Technology, Physical Security, Business, or a related field.
• Experience with PACS platforms, access middleware, mobile credentials, biometrics, or digital identity technologies.
• Relevant certifications such as CPP, PSP, CISSP, CISM or comparable credentials.

Skills:

• Business Process Analysis
• Coaching
• Collaboration
• Issue Management
• Talent Development
• Emotional Intelligence
• Inclusive Leadership
• Performance Management
• Risk Management
• Written Communications
• Business Operations Management
• Change Management
• Continuous Improvement
• Process Management
• Strategic Thinking

Shift:

Hours Per Week: