Location:

127 Public Square, Cleveland Ohio

Job Summary
ABOUT THE JOB (JOB BRIEF):

Provide administrative assistance to the company's most senior executives. This position will support the Head of the Institutional Bank.

Essential Job Functions:

Manages the senior executive's calendar.

Monitors letters, phone calls and e- mails requesting the senior executive's action and/or presence.

Arranges the travel itinerary for the senior executive and possibly other executive members of the senior executive's team.

Word process dictated material as well as presentations and speeches drafted on behalf of the senior executive.

Interacts with the most senior executives of the company including the CEO as well as Board members and external officials including, but limited to, auditors and regulators.

Prepare a reply to correspondence (phone calls/voicemail, e- mail or hard copy) for the senior executive's review. May reply to correspondence on behalf of the senior executive or route the correspondence to the appropriate party for handling.

Arrange meetings and interviews and occasionally represents the senior executive in administrative meetings and interviews where the senior executive's attention is not required.

Prepares material for the senior executive's review and sign- off.

Negotiates contracts for meeting/conference sites and other associated details.

Performs duties in support of Board meetings, periodic senior executive conferences, etc. Handles reports and agendas, provides notices, schedules rooms, provides meeting packets and may operate presentation equipment.

Performs staff work assignments such as report generation, special projects, etc.

Identifies topics that will be discussed at meetings and conferences to prevent the senior executive from being `blind- sided.'

Answers routine questions from senior executive's staff.

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Bachelor's Degree or equivalent experience

Required Qualifications

Undergraduate degree in business related field or equivalent experience.

Minimum of five (5) years of experience in working with senior executives.

Proficient in Microsoft Word, Excel and PowerPoint.

Excellent attention to detail, organization and accuracy in work.

Excellent communication skills and ability to work in a team environment.

Excellent development of collaborative relationships both internal and external.

Highly Preferred Qualifications:

Judgment and Decision-Making: Exercises sound judgment in assessing priorities, anticipating executive needs, navigating sensitive situations, and determining appropriate actions and escalations.

Confidentiality and Discretion: Maintains strict confidentiality and safeguards highly sensitive business, personnel, financial, and strategic information with professionalism, integrity, and discretion.

Organization and Follow Through: Highly organized and detail-oriented, with the ability to manage multiple competing priorities, anticipate needs, track commitments and action items, and consistently ensure work is completed accurately, proactively, and on time.

Experience supporting C-suite executives or senior leadership in a complex, fast-paced corporate environment.

Experience managing highly complex calendars, executive travel, Board-related activities, and high-profile meetings.

Exceptional written, verbal, and interpersonal communication skills, with the ability to interact confidently and professionally with executive leadership, board members, clients, regulators, and internal and external stakeholders.

Ability to strategically support managing the executive's time by balancing competing priorities, anticipating scheduling conflicts, and ensuring alignment with business objectives.

Demonstrated ability to build and maintain strong working relationships across all levels of an organization.

Experience coordinating executive-level meetings, town halls, off-sites, leadership events, and strategic initiatives.

Ability to manage multiple projects simultaneously while maintaining exceptional attention to detail and quality.

Systems: Workday, Concur, and Identity IQ

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/29/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

 

 

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