When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Location(s)

Job Description

The Contracts Specialist plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Hybrid working model, Krakow, Quattro Business Park

More information about PerkinElmer and our business : PerkinElmer | Science with Purpose

More information about our OneSource services: OneSource Laboratory Solutions | PerkinElmer

Priorities and Objectives

• Invoice creation and customization for OneSource service contracts

• Ensuring accuracy of varied contract coverage offered

• Equipment change management - adds, deletes and changes of OneSource instruments

• Quality checks for contracts and customer invoices, regular progress reporting

• Monitoring contract renewals and supporting local Sales and Delivery teams

Additional Responsibilities

• Working closely with financial team to ensure accurate financial performance reporting

• Supporting ongoing continuous improvements for the OneSource business

• Monitoring contract renewal dates and supporting local Sales and Delivery teams

• Developing meaningful performance measures, indicators and metrics

• Participating in additional projects like Robotics Process Automation

Requirements

• Minimum bachelor’s degree, preferably economic or technical disciplines

• 1-3 year back-office experience, preferably with SAP (SD/FI) or other ERP systems

• Self-motivated individual with strong organizational and problem-solving skills

• Open-minded, enthusiasm and openness for change and innovation

• Experience with Microsoft Office with a focus on very good Excel skills

• Fluent English

What we offer:

• Private healthcare including dental care

• Life and long-term disability insurance,

• MyBenefit Cafeteria system,

• Multisport Card,

• Social Fund Subsidies,

• Home Office allowance,

• Tuition reimbursement,

• Referral awards,

• Internal career development opportunities in multiple business areas,

• Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.

Join our Team!

We are strongly committed to the development of your career and giving you opportunities to learn and grow.

We make a difference for you while you make a difference in the world!