Sobre esta vaga de Contracts & Billing Specialist on Contract -12 months na Keyloop
Keyloop · Híbrido · Prague
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of role
Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Billing Management Lead as part of the C&BM team. You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service
Key Duties & Responsibilities
- Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio
- Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions
- Performs New customer set-up examination and credit check review
- Reviews and performs Customer master amendments, customer block - only complex/disputed queries
- Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s
- Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
- Supports and actively participates in continual improvement of the contract & billing processes
- Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels
- Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
- Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership
- Ensuring all processes are always compliant with internal rules & requirements
- Manages ad-hoc requests from line manager
- Live by the Keyloop values in your daily behaviors, communications, and actions
Skills / Knowledge / Experience & Qualifications
- Experience of dealing with customers at all levels
- Competent in MS word, Excel and Outlook
- A working knowledge of AS400, Sales Force, NetSuite, Navision Business Central
- Ability to manage and prioritize workload
- Proficient in English and any other European Language
- Must be reliable, show commitment and collaboration in day to day tasks
- Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
- Actively collaborate to ensure that team targets are achieved
- Strong communication ability to share knowledge. Assertive yet able to demonstrate empathy. Excellent customer care and strong interpersonal skills
- Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
- Ability to investigate dispute / issues using relevant associates expertise and knowledge
- Share problems, openly discuss and collaborate with others to find a solution and form an action plan
- Act appropriately in all situations and taking accountability for those actions
- Flexible attitude and able to work as part of a team
- Proactive and positive approach, working under own initiative and prioritizing and balancing workload
- Innovation approach to processes
Team Player :
Communication :
Problem Solving:
Adaptability :
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
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