Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for driving market performance through strategic planning, client experience enhancement, and workforce optimization. Key responsibilities include analyzing client and associate trends, providing actionable feedback to Leaders, and supporting training initiatives to elevate brand representation and deepen client relationships. Job expectations include leveraging talent analytics to improve productivity, gathering insights to refine messaging and offerings, and implementing competitive performance plans that exceed market objectives.

Responsibilities:

• Develops and implement competitive performance plans
• Provides timely feedback on client experience and market strategy opportunities to drive continuous improvement
• Analyzes client and associate trends to identify opportunities for deepening relationships and enhancing service delivery
• Applies talent analytics to progress hiring, resource planning, performance management, and retention of top talent
• Supports training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Influence
• Issue Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Risk Management
• Business Operations Management
• Customer and Client Focus
• Decision Making
• Executive Presence
• Leadership Development
• Business Continuity Management
• Controls Management
• Monitoring, Surveillance, and Testing
• Problem Solving
• Process Mapping

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: