At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

This position supports Canadian distribution compliance and licensing continuity, including provincial licensing considerations, agent and distributor hierarchy administration, agent onboarding workflows, recurring onboarding reporting, digital sales tool and portal issue resolution, and procedure documentation necessary to sustain compliant distribution operations.

Job Responsibilities:

• Provide subject matter expertise on licensing, appointment, and compliance quality assurance activities for individuals and entities in accordance with company requirements and applicable United States and Canadian regulations.
• Identify, establish, and strengthen key business relationships; provide consultative guidance to business partners and serve as a point of contact for licensing, appointment, and compliance matters.
• Interpret applicable state, provincial and federal requirements, and operational trends to recommend best practices and support effective, fact-based decision making.
• Solve complex problems by taking a broad perspective to identify innovative solutions where change is needed; resolve operational issues by seeking to understand root causes, recommending solutions, implementing agreed-upon actions, and communicating progress.
• Lead functional teams or projects impacting Licensing with moderate resource requirements, risk, and/or complexity, using effective project management, team building, and change management practices to execute initiatives and achieve business results.
• Identify and map gaps, controls, risks, and process dependencies across business compliance, licensing, and appointment activities.
• Create quality control systems, testing practices, training resources, and monitoring processes to support adherence to company policies and applicable state and federal regulatory requirements.
• Assist in the preparation and presentation of compliance risk, quality assurance results, licensing and appointment trends, reporting, and related recommendations for business and compliance leaders.
• Support agent onboarding and distributor readiness activities, including active, pended, and potential agent tracking; onboarding issue resolution; hierarchy setup validation; and escalation of licensing, appointment, system, or access issues.
• Develop and maintain standard operating procedures, checklists, escalation paths, training materials, and recurring status reporting to preserve critical knowledge and support consistent licensing, appointment, onboarding, and distribution compliance processes.
• Support Canadian insurance distribution and licensing processes, including provincial regulatory requirements, agent and distributor hierarchy structures, Canada General Agency model considerations, and specialized Canadian distribution programs.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor’s degree in business, insurance, compliance, or related field, or equivalent combination of education and/or related professional work experience.
• 6+ years of demonstrated proficiency working in financial services, insurance, investment, compliance, or related industry.
• 3+ years of demonstrated experience working in licensing, appointment, insurance compliance, quality assurance, reporting, metrics, user acceptance testing, or related compliance processes.
• Strong project management, process improvement, change management, organization, prioritization, training, stakeholder engagement, and technical skills, including proficiency with Microsoft Windows, Word, Outlook, Excel, PowerPoint, Lexis, and relevant licensing, appointment, workflow, or reporting systems.
• Proven ability to clearly and effectively communicate, both verbally and in writing, including the ability to design and deliver effective presentations to varied audiences and support fact-based decision making.
• Demonstrated relationship management and consulting skills, including the ability to effectively influence, persuade, challenge assumptions, work cross-functionally, coach sponsors and key stakeholders, exercise discretion and sound judgment, and work independently with minimal guidance.
• Specialized depth and breadth of expertise across business areas, compliance activities, licensing, appointment, quality assurance, operational controls, issue management, control testing, monitoring, and process improvement in a corporate setting.
• Knowledge of company insurance and non-insurance product offerings, distribution models, company structure, customer experience considerations, and related compliance obligations.
• Ability to define, evaluate, and communicate processes, controls, metrics, testing results, operational trends, regulatory impacts, control gaps, operational risks, process dependencies, and opportunities to improve business compliance outcomes.
• Ability to provide guidance for special compliance projects, licensing and appointment initiatives, process enhancements, user acceptance testing, and complex problem solving while applying a consultative approach to recommendations.
• Working knowledge of Canadian provincial insurance distribution or licensing requirements, or demonstrated ability to apply licensing and compliance knowledge in cross-border U.S./Canada distribution environments.
• Experience supporting agent onboarding, distributor administration, licensing systems, workflow tools, reporting, procedure documentation, or operational issue resolution.
• Ability to travel up to 10%.
• Preferred:
  • US Life and Health and Property & Casualty insurance licenses.
  • Experience with Canadian general agency models, agent hierarchy administration, restricted licensing, distributor onboarding, digital sales tool support, third-party oversight, or large-scale onboarding initiatives.

If you’re ready to help make a difference, apply today.  A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool.  This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward.  Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.