At Root16 Reply, our company is built around two things…our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line, we’re more concerned about doing what’s right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization, are successful. We’re looking to build true partnerships, and tackle challenges with our clients head-on; bringing our people, vision, and experience to the forefront. We take great pride in our work, and have fun doing it.
Who we are:
We are technologists
We are customer engagement enthusiasts
We are listeners and researchers
We are doers, thinkers and problem solvers
We are collaborative and cooperative
We are accountable to one another and for one another
What we look for:
People who are smart, honest and genuine
People who take pride in their work
People who are willing to do what it takes and think outside the box
People who are life-long learners and help others learn along the way
People who laugh and don't take themselves too seriously
People who do right by others
People who appreciate the abilities and differences of others
People who want to participate in building a positive work culture
What we offer:
Collaborative environment without politics, micro-management or burdensome tools and processes
Remote or hybrid, flexible work environment with social events (in person and virtual)
Empowerment to make your mark
Growth defined by experiences, not tenure or rank
Invest in Your Nest benefit to upgrade your home office
Wellness benefit for gym membership or exercise equipment
Learning allowance for classes, training or personal pursuit
Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours
Monthly cell phone / internet allowance
Excellent medical, vision and dental benefits plus 401K with company match
Casual dress
Responsibilities:
Participate in discovery meetings with clients and prospects to understand and document their sales, marketing and customer service requirements and business processes
Participate in steering committee meetings with the client and be the escalation point for client communications
Participate in the pre-sales process as needed for RFPs and SOWs
Configure/customize D365/PowerApps using web-based administration tools (form layout, workflow design, view creation, etc.)
Work with developers to define and create specifications for any custom code or data migration requirements
Create and manage project timelines to ensure on-time and on-budget delivery
Train end-users
Create knowledge transfer documentation
Requirements:
Bachelor’s degree (Computer Science or Business Systems preferred) or related experience
1 - 3 years of experience working on projects, business analysis, and/or requirements gathering (technology experience with applications is preferred)
Familiar with relational databases is a plus
Self-starter and able to effectively prioritize multiple tasks and projects
Energized by working at an entrepreneurial company
Self-motivated, dependable and reliable teammate
Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise business processes with technology skills
Demonstrated leadership qualities and client service focused mindset
Microsoft certifications in Dynamics 365 or Power Platform a plus, but not required
Occasional travel required, less than 20%
