The Computer Operations Specialist supports the day-to-day operation of enterprise technology services by providing timely resolution of user issues, maintaining system reliability, and supporting technology deployments. This role effectively balances production support requirements with incoming user requests, prioritizing work to minimize business disruption and maintain service levels. Through technical expertise, attention to detail, and a commitment to customer satisfaction, the Computer Operations Specialist delivers dependable IT support and contributes to a positive end-user experience.

General Responsibilities • Assists with routine tasks, that are commonly associated with operating a computer in accordance with detailed instructions • Coordinates on-site desktop support to business with PC Hardware/software needs • Assists, develops and communicates technical, systems and application standards and ensures compliance with existing standards • Participates the maintenance of systems through completing documentation for testing and validation • Performs post-implementation support, identifying root cause with strategic solutions to problems • Works with vendors to analyze and troubleshoot solutions • Help identify new solutions and services for the desktop support team that align with business objectives • Participate in the training of fellow desktop administrators in organizational processes Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest • Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis • Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind • Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe • Teamwork - Ability to work with others and work synergistically with fellow team-members • Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements • Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions • Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives • Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict • Resilience - Ability to work under pressure and prioritize

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