Job Description:

The Compliance Services Specialist I is responsible for management of various transactional process managed by the Compliance services team. Transactions include management of new vehicle paperwork or the registration renewals process. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry. The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.

• DRIVER FULLILLMENT CENTER
  • Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statutes.
  • Assemble files and complete proper assignments on MSO’s.
  • Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax.
  • To create, update and adjust the print positions on a form through Forms Definition
  • Order duplicate MSO’s directly through manufacturer website and follow up until received.
  • Manage sales force cases related to status of new car papers, duplicate MSO’s, surplus assignments etc.

• INITIAL REGISTRATION:
  • Open files in the tracts system.  Validate the requirements are accurate based off the training document and jurisdiction profile.
  • Manage Sales Force cases related to initial registration status (Navigate multiple internal systems to determine current status), temp tag requests (Determine action needed and appropriate temp tag to request) and various other sales force cases reasons.
  • Update registrations and track and close transaction files in tracts and RRS.
  • Manage registration requirements inbox.  Log requirements, ensure they are the correct format and completed accurately.  Move files to assembled status for the processors to complete.
  • Create sales force cases to drivers, account managers and other interested parties of requirements are inaccurate or are expired. 

LEADERSHIP RESPONSIBILITIES

• This position has no leadership responsibility 

COMPETENCIES - SKILLS

• Ability to speak and write clearly, confidently and succinctly in communications with dealers, tag agencies, government agencies, and clients.

• Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.

• Multi-task in a fast-paced environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.

• High attention to detail to ensure accuracy.  Legal documents are being completed and cannot have errors.

• Demonstrate excellent follow up and problem-solving skills.

• Complete basic math functions to calculate complex tax documents.

• Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)

• Proficient with web-based systems and databases and knowledgeable with navigating the internet.

• Strong networking skills with the ability to negotiate cost and pricing with various vendors.

• Must be self-motivated, work well in a team environment, and demonstrate leadership qualities. 

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required

• Associate’s degree or coursework in business, legal studies, paralegal studies, operations, or a related field preferred

   •      Equivalent work experience in fleet operations, vehicle registration, title processing, or compliance may be considered in lieu of formal education 

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment:  This position is in office 5 days located in Schaumburg, Illinois and operates in a professional office environment.

Positions Type/Standard Schedule:  This is a full-time position, Monday through Friday.

Travel:  Travel is not required for this role.

Physical Demands:  Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement
 

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.