THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$48,653.00-$79,299.00 Annually

Starting Pay:

$48,653.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Municipal ID Program seeks three Community Relations Specialists, who will serve as the primary point of contact for the Municipal ID program with residents. Under the leadership of the Program Manager, the three individuals in this role will be responsible for staffing enrollment events, processing applications, and issuing ID cards. They will also support community engagement activities led by the Community Impact Manager to drive awareness and trust in the program. The Community Relations Specialist should be highly motivated to work directly with the public and have strong cross-cultural communication, customer service, and interpersonal skills.

Essential Functions

• Verify required documents, such as proofs of identity and residency, ensuring compliance with program guidelines.
• Review, verify, and process municipal ID applications in accordance with program guidelines and eligibility criteria.
• Assist residents in completing applications, answering questions, and troubleshooting issues related to the Municipal ID Program and provide exceptional customer service to residents, addressing questions and concerns in a patient and respectful manner.
• Assist in planning, coordinating and sharing information about events, and overall community engagement activities, working closely with community organizations and other partners.
• Support walk-ins and schedule appointments for Municipal ID applicants in person and via the web.
• Set up, operate, and securely store specialized hardware, including ID printers, scanners, and cameras, to capture photos and print ID cards.
• Utilize program software to process applications and track issued IDs.
• Respond to resident inquiries in person, over the phone, and via email, providing clear and accurate information about the program.
• Support interagency training activities.
• Collect anonymous resident demographic and satisfaction survey data during events.
• Track enrollment numbers, distribution volume, and outcomes of events, ensuring compliance with data privacy regulations and city policies. 

Minimum Qualifications

Education: Have a high school diploma or GED equivalent.

AND

Experience: One year of volunteer or paid work experience in community engagement and/or customer service roles preferred.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities 

Fluent in English, Proficient in basic computer applications, Excellent verbal communication skills, Strong customer service orientation, Multilingual skills strongly preferred, Cross-cultural sensitivity, Adaptability, Teamwork, Ability to work in fast-paced, customer-facing settings.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER