Summary:

The Care Team Navigator (CTN) acts as the primary point of contact between the patient living with dementia (PLWD), their caregiver (referred to as the dyad), and the care team at the Baystate Memory Assessment and Care Center (MACC). Much of this work is by video or telephone appointments. The CTN role does not require a college degree or background experience in health care. Excellent communication skills are a must. Fluency in Spanish is desired, but not required. CTNs will receive training in ethics, aging, dementia care, and advanced care planning. In addition to having access to a large resource library, CTNs will receive continuing and ongoing support from members of the clinical care team who have formal medical training in dementia care, patient management, nursing, pharmacy, and social work.

Job Requirements

1) Provide dementia-specific education and support to the patient and family and help families learn what to expect in the future.

2) Screen dyads for unmet care needs (including clinical and medication issues), behavioral issues, safety risks, and psychosocial well-being.

3) Working in concert with the MACC clinical team, the CTN guides each dyad through the process of advanced care planning.

4) Connect dyads to local community services, including respite care.

5) Collect information about medications and medication adherence, present this information to the care team, assist in medication reconciliation, and help implement strategies to improve medication adherence.

6) Work with both the care team and the dyad to assess medication side effects and changes in function and behavior.

Minimally Required Experience:

Prefer individuals whose prior job experience involved face-to-face or telephone contact with individuals.

Skills/Competencies:

Excellent communication skills. Excellent social skills. Would give some preference to individuals who were English-Spanish bilingual

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.