Community Engagement Coordinator -- Job Description

Employment Type: Full-Time, Exempt
Level: Associate
Location: Minneapolis Metro, Minnesota

Who we are:

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro and Eagan. Our team of colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like-minded individuals who share this passion to join us!

About you:

As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic processes and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community. 

About the Community Engagement Coordinator Role:

The Community Engagement Coordinator is a passionate and driven member of our Community Growth team. You will be responsible for expanding our patient base by building awareness in the community around our clinics, building strategic partnerships, hosting community events, and leading clinic-specific, targeted outreach campaigns. You will be responsible for tracking outreach activity, referrals, and patient conversion metrics, while working collaboratively with your team. The right candidate will be able to demonstrate flexibility and resilience in a dynamic work environment, as well as represent Herself Health with professionalism, warmth, and integrity.

Essential responsibilities:

• Developing and nurturing relationships with insurance sales agents to ensure engagement
• Plans and coordinates events for community outreach (senior centers, marketing sites, churches, etc.)
• Leading clinic-specific targeted outreach campaigns
• Maintains up to date weekly production and achieve production goals
• Maintains up to date weekly calendar of events
• Tracking/reporting outreach activity, referrals and patient conversion metrics
• Promoting the medical groups value proposition at open houses, health talks, seminars
• Upholds a strong field presence and builds relationships within the healthcare industry
• Developing and enhancing business to business partnerships

Location Requirements:

Candidates must be located in the Minneapolis, Minnesota area as this is a community-based, on-site role.

Clinic Locations:

• Highland Park Clinic | 2004 Ford Pkwy, Saint Paul, MN
• Crystal Clinic | 5200 Douglas Dr N., Minneapolis, MN
• Lyndale Clinic | 5450 Lyndale Ave S., Minneapolis, MN
• Rosedale Clinic | 2401 Fairview Ave N #145, Roseville, MN
• Eagan Clinic | 2000 Rahncliff Ct #400, Eagan, MN

Must-have Qualifications and Skills:

• 3+ years' experience in sales, business development or customer service facing roles
• Self-starter with strong organizational and time-management skills
• Excellent communication and interpersonal skills, comfortable with public speaking and engaging diverse audiences
• Proven attention to detail and a commitment to high-quality event execution
• Ability to work collaboratively in a fast-paced and dynamic environment
• Flexibility to work irregular hours, including evenings and weekends, as required for events
• Experience with Salesforce or similar CRM platform

Nice-to-have Qualifications and Skills:

• Experience working with Medicare-eligible populations or managed care organizations
• Established relationships in the Twin Cities senior or healthcare market
• Proven experience in event coordination and management

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.

All employees of Herself Health are expected to fully understand and abide by the practice's compliance policies and procedures. Employees are provided training upon hire and annually and regularly notified of changes as needed. It is expected that all employees will report any suspected violations of any federal or state laws to their direct supervisor, Human Resources, or the Compliance Officer.