The Communications Coordinator plays a critical role in delivering seamless and professional guest communication, serving as the central point of contact for all incoming calls and digital messaging. This position ensures all guest inquiries are handled efficiently, accurately, and with a high level of hospitality. The role contributes to the overall guest experience by providing timely information, coordinating requests, and maintaining clear communication across departments. Success in this role requires strong multitasking abilities, attention to detail, and a warm, service-oriented approach.

About the role:

The Communications Coordinator is responsible for managing all incoming guest communications, including phone calls and chat messaging, while supporting hotel operations through administrative coordination. This role ensures efficient routing of information, timely responses, and exceptional service delivery across all communication channels. This position is part of the Reservations team, reporting to Reservations Management.

What you will do:

• Answer and direct incoming calls in a professional, friendly manner, using guest names when possible

• Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed

• Provide accurate information about hotel services, amenities, events, and local area details

• Handle guest requests, concerns, and complaints with professionalism and urgency

• Manage wake-up calls, messages, and internal communications in a timely and accurate manner

• Operate and maintain the hotel’s communication systems, including switchboard, PMS, and messaging tools

• Assist with call routing functions such as transfers, forwarding, holding, and screening

• Coordinate and fulfill special guest communication requests for rooms and events

• Ensure all communication equipment is maintained and functioning properly

• Collaborate with departments to ensure seamless guest service and follow-up on requests

• Perform administrative tasks and support overall Front Office operations as needed

What you bring:

• High school diploma or equivalent experience

• 1–2 years of experience in an administrative, customer service, or hotel environment preferred

• Strong verbal and written communication skills with a warm and professional demeanor

• Excellent multitasking, organizational, and problem-solving skills

• Ability to work efficiently under pressure and manage competing priorities

• Proficiency in English (reading, writing, and speaking)

• Strong computer skills, including Microsoft Office and property management systems (Opera preferred)

• Ability to learn and navigate multiple software systems simultaneously

• Attention to detail and accuracy in handling guest information

• Flexible availability to work mornings, evenings, weekends, and holidays

What we offer:

• Competitive Salary & Wages

• 401(k) Retirement Plan

• Excellent training and development opportunities

• Complimentary accommodations at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Schedule & Hours:

• Full-time schedule, including mornings, evenings, weekends, and holidays

Work Authorization:

• Candidates must have valid authorization to work in the United States at the time of application.