We are looking for a motivated and empathetic Collection Specialist – Dutch Speaker to join our team in Berlin. In this role, you will be responsible for proactively engaging with customers, managing overdue accounts, and negotiating sustainable repayment plans. You’ll work closely with customers to understand their situations, provide tailored repayment options, and ensure a positive customer experience throughout the collections process.

Your Focus:

• Initiate and manage outbound phone calls, chats, and emails with customers regarding overdue payments.

• Build rapport with customers while professionally discussing outstanding balances.

• Negotiate realistic, customer-friendly, and sustainable repayment plans.

• Motivate customers to fulfill their financial obligations with empathy and professionalism.

• Investigate reasons for delayed payments and identify solutions to prevent recurrence.

• Identify and escalate potential risk or fraud cases promptly.

• Track, monitor, and follow up on agreed repayment plans to ensure compliance.

• Verify and update customer contact details using available data sources.

• Maintain accurate and detailed records of all interactions, actions, and outcomes in internal systems.

• Support the collections team and manager with ongoing projects and ad hoc administrative tasks.

Required Skills & Qualifications:

Must-have:

• Fluency in Dutch (spoken and written).

• Fluency in English is a strong asset.

• Excellent communication and interpersonal skills.

• Strong problem-solving, negotiation, and conflict resolution abilities.

• Motivated, goal-oriented, and resilient in customer-facing situations.

Nice-to-have:

• Previous experience in collections, credit control, or customer service.

• Experience working with CRM systems or call center software.

• Familiarity with regulated financial environments or fintech companies.

We offer:

• A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation

• Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe

• A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)

• Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive

• Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards

• Private Health Insurance – access premium healthcare coverage for you and your family

• Pension Scheme – benefit from an employer-supported retirement savings plan

• Meal Vouchers – receive daily subsidised meal vouchers to support a healthy routine

• Urban Sports Club Membership – enjoy full access to gyms and wellness centres across Germany

• Nilo Health Platform – take care of your mental wellbeing with on-demand digital support

• Public Transport Subsidy – monthly support for your public transit costs

• Access to Corporate Benefits Portal – explore exclusive discounts on leading brands and services

We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.

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