Reporting to the Store Manager, the Coffee Manager at the Carhartt WIP Coffee Shop Kings Cross is the heartbeat of the space - setting the standard for both exceptional coffee and genuine customer connection. In this role, you’ll lead and inspire a passionate barista team, champion outstanding coffee quality, and create an environment where people feel welcomed, energised, and part of the wider Carhartt WIP community.

This is a hands-on leadership role for someone who thrives in a fast-paced environment, has a deep appreciation for high-quality coffee, and is passionate about building a space where people come together.

Your Responsibilities

• Champion specialty coffee excellence, ensuring every drink served meets the highest quality standards.

• Create a welcoming atmosphere where customers feel part of the Carhartt WIP community.

• Engage with customers, building relationships that turn first-time visitors into regulars.

• Recruit, train, and develop a high-performing barista team who share a passion for coffee and hospitality.

• Oversee daily operations including opening, closing, and smooth service flow during busy periods.

• Manage rotas aligned with customer footfall and business needs.

• Ensure stock levels, ordering, and waste management are effectively controlled.

• Ensure the coffee shop environment reflects the Carhartt WIP aesthetic and brand values.

• Support in-store activations, community events, and collaborations that bring the space to life.

• Take ownership of sales performance and operational KPIs.

• Handle customer feedback and resolve issues professionally and proactively.

• Ensure all food safety, hygiene, and health & safety standards are consistently met.

• Maintain coffee equipment and ensure the bar area is always clean, organised and operating efficiently.

Your Profile

• A natural leader who motivates and inspires teams to deliver exceptional service, with demonstrable management experience.

• Passionate about creating meaningful customer connections and memorable experiences.

• Strong communicator who thrives in a collaborative environment.

• Deep appreciation for specialty coffee and commitment to quality.

• Strong barista knowledge including espresso preparation, milk texturing, and workflow efficiency.

• Strong understanding of KPIs, sales performance, and operational efficiency.

• Confident managing rotas, stock levels, and day-to-day operational challenges.

• Aligned with the Carhartt WIP Brand