Pinnacle Service Center is currently seeking a Clinical Market Leader to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPLICO Core Values:​

Customer Second
Accountability
Passion for Learning
Love one Another
Intelligent Risk
Celebration
Ownership

If these core values resonate deeply with your own moral compass and you meet the requirements below, then you should apply.

About the Opportunity
Are you a passionate clinical leader who believes that exceptional resident care begins with exceptional leadership?

We are seeking an experienced and inspirational Clinical Market Leader to serve as a trusted coach, mentor, and strategic partner to our community leadership teams throughout Arizona.

In this role, you will have the unique opportunity to influence not only the quality of care delivered across our communities but also the growth and development of current and future Wellness Leaders. You will work alongside Executive Directors and Wellness Leaders to build high-performing teams, cultivate leadership talent, strengthen clinical excellence, and create a culture of accountability, learning, and continuous improvement.

The ideal candidate is energized by developing others, embraces the opportunity to mentor emerging leaders, and is committed to helping communities achieve excellence in resident care, regulatory compliance, and operational performance

Summary of Responsibilities

• Responsible for providing a high level of leadership and guidance in the establishment of programs, policies and practices that ensure all communities provide exceptional care in accordance with community policies and state regulations.
• Participates in strategic planning and the development of market initiatives by providing input from clinical and leadership perspectives.
• Maintains knowledge of current assisted living regulations. Ensures compliance with company policies/procedures, pharmacy policies/procedures, and state and federal agency regulations.
• Educates and assists local Wellness Leaders to be survey ready at all times. Provides on-site support and/or assistance during state visits. Assists in preparing Plans of Correction.
• Identifies opportunities for improvement within community Wellness Departments through frequent visits and communicates information to the Executive Director and Wellness Leader.
• Partners in the recruitment, selection, onboarding, coaching, and development of Wellness Leaders. Serves as a mentor and leadership resource, helping cultivate a strong pipeline of future leaders by providing ongoing professional development, succession planning support, and individualized growth opportunities.
• Conducts mock surveys on all Wellness Departments within assigned communities at least annually.
• Performs general nursing duties as necessary.
• Champions leadership development initiatives across the market by identifying high-potential talent, fostering career growth, and creating opportunities for emerging leaders to expand their skills and responsibilities.
• Other related duties and responsibilities that may become necessary to ensure that the needs of the communities and market are met.

Critical Success Factors

• Passion for coaching, mentoring, and developing others, with a demonstrated ability to inspire confidence, promote accountability, and cultivate future organizational leaders.
• A strong customer service focus, which is demonstrated in daily interactions.

• Inspirational leadership qualities that engage, develop, and empower others to contribute to a shared vision while building the next generation of leaders.
• Compassionate, empathetic personal interactions.
• Effective oral and written communication skills; basic computer skills, including using e-mail.
• Highly organized, ability to manage multiple priorities. Adaptable and flexible.
• Self-supervising, self-motivating, willingness to collaborate and work as a team member.
• Demonstrates problem-solving ability.
• Flexibility and adaptability to allow for the unexpected in meeting community, market and organizational needs.

Requirements

• Current unencumbered Registered Nurse license
• CPR Certified
• A minimum of five years’ senior living experience
• Valid driver license and favorable driving history
• Resource will be expected to travel across Arizona at least 60% of the time.
• Demonstrated understanding of applicable regulatory requirements and a commitment to continuously developing expertise in senior living-specific regulations, best practices, and compliance standards. Ability to effectively educate, coach, and guide community leaders in maintaining regulatory excellence.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.