Job Description:

The Clinical Excellence Operations Manager leads and coordinates clinical outcomes and quality management at care sites within a market or region while aligning to the broader, system-level agenda in the Clinical Excellence function. The role leads local clinical effectiveness and improvement efforts around process of care and patient outcomes in close partnership with clinical and operational owners and oversees quality management functions including but not limited to QAPI, board reporting, and regulatory requirements. 

Scope includes Intermountain Health clinical functions including clinical programs, service lines, shared services, medical group, acute and ambulatory care sites, following a system led, locally deployed support model.  The role supports strategy and execution aligned with the Clinical Excellence leadership team to drive overarching strategies that support the delivery of highly reliable care that is safe, high-quality, patient-centered, and equitable.

Work Schedule

• On-site – Position requires on-site presence.
• Core business hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.
• Travel – Ability to travel to affiliated clinic sites

Essential Functions 

• Maintain key organizational relationships across Intermountain Healthcare with a specific focus on ensuring optimal safety, outcomes and experience of care. 

• Participate in key committees at the system and local levels to drive culture and results. 

• Administer department operations and reporting including budgets, planning, communications and resource allocation. 

• Develop, direct, coordinate and share innovative initiatives across the organization that set new standards, exceed national best practices, drive down variation, create efficiencies and decrease costs. 

• Work with Clinical Excellence leaders in identifying succession planning needs and candidates, and encourage staff preparedness for taking on new responsibilities. 

• Support the implementation of clinical programs and services initiatives (as applicable), including: care process models, core measures, ongoing patient safety and experience of care efforts. 

• Foster an environment of professionalism and caregiver engagement, including a culture where caregiver input is valued and recognized.   

• Provide consultation  and coordination regarding safety, quality and experience of care improvement functions to leadership, performance improvement teams, caregivers and physicians. 

• Keep abreast of and respond proactively to changes or trends in healthcare and technology specific to departmental needs. 

• Monitor and assist in designing departmental indicators and patient care quality reviews as required. Encourage use of that data for identification of opportunities for improvement.  

• Responsible for assisting in the trending and tracking of identified variances in care, root cause analysis and seeking and supporting resolution as assigned 

• Serve as an organization wide consultant and educator. 

• Support collaborative relationships with existing and potential partners, including hospitals, health plans, physician groups and post-acute care entities to be sure Quality standards/regulatory requirements are met.  

• Collaborate with clinical teams, Consumer Experience and Human Resources a differentiated Intermountain extraordinary care experience. 

• Support the highly reliable execution of evidence practices in improving patient experience. 

• Nurture a strong internal culture of high reliability 

• Ensure Intermountain Healthcare is a learning organization by incorporating root cause analysis, failure mode analysis, event reporting and analysis, and continuous improvement methods through all levels of the organization 

• Strongly support and advocate for the tenets of a Just Culture to ensure a strong safety culture. 

• Nurture a robust culture of caring through support of caregivers (well-being, joy, resilience) and attention to what matters most to our patients.  

• Support quality measurements for internal use. 

• Support the deployment and optimization of the electronic health record to maximize safety, quality outcomes, clinical effectiveness and efficiency.  

• Advance, with others, the use of predictive analytics and deep learning computing to improve the health, experience and quality of care of those we serve. 

• Support Nursing in a journey to excellence (top decile performance in national nursing sensitive measures, Magnet accreditation). 

• Partner with Medical Director to develop medical staff education regarding regulatory issues, new statutes/guidelines and safety / quality and improvement activities.  

Skills 

• Leadership
• Quality, safety and experience best practice expertise and reporting 

• Regulatory readiness 

• Data Analysis 

• Project Management 

• Process improvement 

• Clinical chart review  

• Presentation preparation and delivery 

• Consultation and education design and delivery  

Minimum Qualifications 

• Bachelor’s degree in business or healthcare related field OR Registered Nurse, Respiratory Therapist, Occupational Therapist, Physical Therapist Clinical Licensure. 

• Demonstrated experience in a Quality, Safety, Experience, Clinical Documentation Integrity or Physician Advisor related field.  

• Demonstrated progressive leadership experience. 

• Trained in improvement science (i.e., Six Sigma, Lean, or Workout and Project management, ATP).Ability to travel unplanned and last-minute with reliable transportation and arrive at Intermountain Health locations within a reasonable amount of time. 

Preferred Qualifications 

• Master’s degree in business, nursing, or related field. 

• Experience with external entities that drive and support Quality approaches and standards, including government agencies, academic institutions, universities and related organizations of higher education, and other public institutions. 

• One or more of the following nationally recognized industry professional certifications: CPHQ, CIC, CPHRM, CCS, CCS-P, CDIP, CHPS, CCDS, CCDS-O, CPC, CIC, COC, SRC, CDEO, CPMA. 

Physical Requirements 

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. 

• Remain sitting, walking or standing for long periods of time to perform work on a computer, telephone, or other equipment. 

• Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands. 

• See and read computer monitors and documents. 

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.