Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Clinical Care Manager has a system wide view of the hospital and is responsible for oversight 24/7 central coordination of patient admission, discharges, hospital throughput and employee staffing. 

The Manager collaborates and coordinates with multidisciplinary teams to facility a safe quality experience for patients through the continuum of care, and will serve as the primary liaison between nursing, service locations, support departments, other healthcare facilities and in partnership with physicians to ensure appropriate patient placement for effective, efficient patient-focused outcomes. 

The Manager is responsible for budget/labor management, payroll, patient/customer satisfaction, employee engagement. Will work collaboratively with all members of the healthcare team to improve throughput, length of stay (LOS), and readmission reduction performance of the organization.

RESPONSIBILITIES:

Coordination and Facilitation_25%
- Manages all aspects of Care Coordination plans include patient progression, barrier escalation and resolution, continuous process improvement initiatives, operations and training.
- Liaison between all patient care services to ensure appropriate bed is assigned, patient care needs are met, and treatment plans are executed in the appropriate level of the continuum.

Leadership_25%
- Provides leadership, direction, resources, training and education, evaluation and support to staff. Responsible for staff selection, retention, and development.

Collaboration and Optimization_25%
- Collaborate with Nursing, Social Services, Environmental Services, Transportation, Physicians, and other disciplines to facilitate patient placement including admission, transfers and discharges.
- Assist Care Coordination leadership in identifying, monitoring, and evaluating department operations to ensure optimal efficiency and effectiveness.

Compliance_25%
- Partner with Quality Leadership to conduct quality assurance reviews ( e.g chart reviews, utilization reviews) of patient charts to verify compliance with all governing regulations and quality metrics. Support training/education as needed to improve QA/QI

QUALIFICATIONS

• Bachelor's Degree in a health related field
• Master's Degree in a health related field Preferred
• Six (6) or more year’s job related experience including minimum three (3) years of Case management experience. One (1) year of supervisory experience
• Registered Nurse in State of Georgia
• Basic Life Support (BLS)
• Case Management Certification Preferred

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work,  we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. 

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.