We invite you to join a team of people committed to supporting life-changing service and providing professional expertise to the companies we support and their leaders.

Something else that sets us apart from other companies is the quality of our most resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”:

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters personal and professional excellence and promotes development that leads to continued success.

Overview 

The Clinical Apps Training Resource role is designed to optimize the use of clinical applications within our healthcare organization, driving operational efficiencies and improving financial performance. The Trainer will be responsible for the development, implementation, and management of applications-related training programs designed to enhance employee skills, foster professional growth, and align with organizational goals. This role involves assessing the training needs across the company, designing learning experiences, facilitating training sessions, and evaluating the effectiveness of training initiatives. The Trainer will work closely with department leaders to ensure that employees have the skills and knowledge necessary to perform at their best. 

Key Responsibilities 

• Training Program Development: Design, implement, and continuously improve applications-related training programs, including onboarding and ongoing education for clinical, operations, financial, and leadership specific topics related to the use and optimization of technology solutions. Develop and maintain training materials, resources, and e-learning modules that address local and company-wide objectives. 

•  Training Delivery & Facilitation: Lead training sessions for employees at various levels, ranging from new hires to seasoned employees, including patient facing and non-patient facing roles. Utilize various delivery methods such as in-person, virtual, and hybrid sessions to ensure accessibility and engagement. Provide hands-on coaching and mentoring to leaders and employees as needed to support personal and professional development. 

• Program Management & Execution: Coordinate logistics for training programs, ensuring timely execution and availability of resources (rooms, equipment, materials, etc.). Oversee training schedules, ensuring minimal disruption to work while maximizing participation and effectiveness. 

• Training and Support: Provide ongoing support and education to clinical applications and help desk teams to increase their ability to address any application-related issues promptly. Identify support trends and recurring issues in local operations to create targeted education and self-support options for resolution. 

• Evaluation & Reporting: Assess the effectiveness of training programs through surveys, feedback, assessments, and performance metrics. Prepare and present reports on training outcomes, program impact, and employee development progress to senior leadership. Implement continuous improvement strategies based on feedback and evolving business needs. 

• Compliance & Best Practices: Ensure all training programs are in compliance with legal requirements and organization policies. Stay updated with industry trends, new training technologies, and best practices to continually enhance the corporate training program. 

• Stakeholder Engagement: Foster strong relationships with stakeholders across clinical operations, IT, and finance. Understand their needs and challenges, ensuring that the portfolio of clinical applications and the local use of specific applications meets their requirements and contribute to the organization’s overall success. 

• Innovation and Improvement: Stay abreast of the latest developments in clinical software and technology, including new vendor software features and new-to-market services that achieve operational goals. Propose and implement innovative solutions that can further enhance operational efficiency and financial performance. 

Conclusion 

• The Clinical Apps Training Resource role is a strategic move towards harnessing the full potential of clinical applications to transform our healthcare services. By focusing on education and implementation, the training team will provide a solid foundation for operations and create and support additional application optimization. This role will drive our organization towards unparalleled operational efficiency and financial success. 

ABOUT THE COMPANY:

The Pennant Group, Inc. is a young company consisting of two growing businesses: Cornerstone Healthcare, Inc. and Pinnacle Senior Living, LLC. Cornerstone is one of the most dynamic and progressive companies in the rapidly expanding home health, hospice, and home care industries. These operating companies have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the Pennant Service Center, a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT, and other resources and expertise necessary to allow local agency and community leaders and staff to focus squarely on day-to-day care and business issues in their operations.

ADDITIONAL INFORMATION:

Compensation: Based on Experience.

Type: Full-time

Location: Full Remote

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.