Work Shift

Day

Scheduled Weekly Hours

16

Summary

This job supports Mercy’s philosophy of patient centered care by presenting excellent customer service and enables the facilitation of positive patient outcomes by providing nursing support to a Mercy provider.

Job Description

Job Duties

• Triages patients either in person or on telephone. Schedules appointments, answers questions and/or determines the need for provider intervention.
• Supports the practice and acts as a liaison between the providers and patients.
• Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment, as directed by the providers.
• Processes medication requests/changes/refills per established protocols. This includes having knowledge of medications, including basic dosages, side effects and interactions.
• Meets requirements for handling and disposing of bio-hazardous waste.
• Provides patient education as needed for the scheduled test/procedures.
• Provides assistance with diagnostic procedures and treatments as directed by the provider. This includes obtaining specimens, labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed.
• Effectively documents within the electronic health record.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Mercy Cardiology Clinic

Patient Care & Clinical Support

• Greet, room, and prepare patients for exams (vitals, history, symptoms, medications).
• Assist with or perform phlebotomy and specimen collection (e.g., glucose testing, point of care INR, etc.) as ordered.
• Conduct EKGs, manual blood pressure measurements, and other diagnostic procedures as directed and according to established clinic protocols.
• Demonstrates competency in IV insertion and port access.
• Administer medications/injections and perform wound care, IV insertion, and infusaport access per established protocols.
• Operates and demonstrates knowledge of equipment: EKG management system, Holter/telemetry monitors, specialized IV pumps, glucometers, OmniCell, etc.
• Provides cross-coverage for infusion and other assigned areas.
• Provide patient education on diagnoses, procedures, medications, and treatments.
• Monitor and respond to changes in patient condition; perform emergency response within scope.
• Completes discharge of patient from exam rooms.  

Communication & Coordination

•  Function as a liaison between the provider and patients.
• Manage appointment scheduling, follow-ups, referrals, and lab/test result calls.
• Coordinates procedural scheduling and communication among staff, physicians, and patients (ie:   cardiac catheterizations, interventions, TEEs, Cardioversions, electrophysiology procedures, and other advanced cardiac testing/procedures).
• Communicate effectively with patients, families, providers, and multidisciplinary teams.
• Track and preauthorize procedures and specialty medications with insurers.
• Collaborate with providers and interdisciplinary teams to ensure proper handoffs and continuity of care.
• Works as a team member to support clinic operations and patient care coordination.
• Attend departmental meetings and participate in special projects as assigned.

Documentation & EHR

• Accurately document care in the Electronic Health Record (EHR).
• Document all care activities, interventions, and patient responses with accuracy and timeliness.
• Manage intake questionnaires and discharge instructions.

Facility & Equipment Maintenance

• Stock, clean, and disinfect exam rooms and equipment (e.g., tables, BP cuffs, glucometers).
• Maintains equipment and can troubleshoot issues that arise.
• Perform department-specific cleaning and compliance audits (daily/weekly/monthly).
• Follow infection control and safety protocols.

Compliance & Quality Improvement

• Identify and support quality improvement opportunities.
• Practice cost containment through efficient use of time and resources.
•  Follow all safety guidelines and report incidents promptly.

Certifications

•  ACLS required within 6 months of hire.

Knowledge, Skills & Abilities

• Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.

Professional Experience

• Previous experience in a medical office setting is preferred.

Education

• Education sufficient to obtain required licensure.

Licensure, Certification, Registration

• Currently licensed to practice as a Registered Nurse in the state of Iowa or compact state required.
• Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
• Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.  Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Physical Requirements

Medium: Must be able to lift up to 50 lbs. on occasional basis to assist with patient transfers.
All lifting over 50 lbs. should be performed with team lifts.
Able to push and pull of up to 25 lbs. of horizontal force on occasional basis and push and pull up to 40 lbs. of horizontal force on rare basis.
Ability to administer CPR.

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.