Sobre esta vaga de Clinic/Practice Assistant, Gastroenterology na Mass General Brigham
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Job Summary
Are you an organized, customer-service focused professional who enjoys helping patients feel supported and cared for from the very first phone call? Brigham and Women’s Harbor Medical Associates is seeking a full-time Clinic/Practice Assistant to join our Gastroenterology team in Braintree. In this role, you’ll be part of an in-office call center team that plays a key role in keeping daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence.Schedule and Location
This is a full-time, 40-hour, on-site position located at Brigham and Women’s Harbor Medical Associates, 1681 Washington Street, Braintree, MA 02184. The anticipated schedule is Monday through Friday, either 8:15 a.m.–4:45 p.m. or 8:30 a.m.–5:00 p.m.
Why This Role Stands Out
Our Braintree location offers multiple specialties, including Gastroenterology and Obstetrics & Gynecology, creating a collaborative outpatient environment where teamwork, communication, and attention to detail make a meaningful difference. This position is part of our in-office call center team, working alongside three other team members, with cross-training opportunities to support front desk operations as well.
What You’ll Do
• Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
• Support appointment scheduling, check-in, check-out, and other administrative workflows related to patient visits.
• Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
• Process patient billing forms and accept co-payments when required by department workflow.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
• Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
• Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.
Qualifications
What We’re Looking For
- High school diploma or equivalent required.
- Two to three years of office experience required.
- Certified Medical Administrative Assistant (CMAA) preferred.
- Strong customer service skills and a professional, helpful communication style.
- Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting.
- Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems.
- A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team.
Additional Job Details (if applicable)
Why Join Us?
Brigham and Women’s Harbor Medical Associates, a member of Mass General Brigham Medical Group, is a multispecialty primary care practice with offices across the South Shore. Our providers and support staff are committed to prompt, expert, and compassionate care for patients whose needs range from general health maintenance to more complex medical concerns.
At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.
Offerings include:
- Medical, dental, and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- And other perks!
If you enjoy being part of a supportive team, keeping details organized, and helping patients receive timely, professional service, we encourage you to apply and bring your skills to our Gastroenterology practice in Braintree.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.