The Cornell University College of Veterinary Medicine (CVM) seeks a Client Services Representative to join the team at the Cornell University Hospital for Animals (CUHA). To be successful in this position, the individual should genuinely care about people and animals, possess excellent communication skills, highly organized, strong public relations skills, initiative to problem-solve, active listening skills, confidence in handling customer interactions, relationship building skills, projecting a professional image, and good interpersonal skills. 

The job responsibilities include, but are not limited to:

• Greet clients and visitors promptly and courteously, gather and enter patient/client information, answer a multi-line phone system, notify clinical services of client’s arrival
• Review the current day schedule and update incomplete information
• Be knowledgeable and familiar with CUHA policies and procedures and be able to explain and provide clarification as needed
• Prepare and audit invoices, processing final payments, refunds, collecting & posting deposits for hospitalized patients,
• Process Pharmacy external mail out orders, verify home instructions have been emailed to referring veterinarians and always maintain a balanced cash drawer, paying close attention to cash control and potential loss exposure.

Required Qualifications

• High School Diploma or Associate’s degree in relevant field of study and 2-4 years of relevant customer service experience required.
• Excellent customer service skills
• Ability to effectively communicate in written and verbal form
• Ability to maintain calm demeanor during emergency situations
• Ability to set and change priorities and solve problems in a fast-paced, high-pressure environment while maintaining a positive friendly attitude. 
• Ability to work accurately with attention to detail and perform basic financial calculations involving money with accuracy. 
• Ability to work efficiently in a busy hospital environment using sound judgment when handling emergency situations.
• Basic computer and technical skills including familiarly with Microsoft Office and the ability to learn the electronic medical record and other software programs.

Preferred Qualifications

• Previous experience in a medical or veterinary office
• Knowledge of medical terminology, veterinary medicine, medical records, and billing systems.
• Experience in a high-volume call operation handling multiple phone lines.
• Exceptional Client Service Awards and/or other acknowledgement.
• Certifications in leadership development and/or client service areas. 

Important Details about the Position

• This is an onsite position located in Ithaca, NY.
• We are unable to provide Visa sponsorship, now or in the future, for this position.
• Relocation assistance will not be provided for this position.

While the regular business hours are 4pm – 2:30am Friday – Monday the specific schedule may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends and University holidays and scheduled breaks.

The Following Documents are Required to be Submitted with your Application

• Resume
• Cover Letter

What We Offer:

Great benefits! Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• 3 weeks of paid vacation
• 13 additional holiday days with generous holiday pay if you work on those days
• An award-winning employer provided benefits program
  • Comprehensive health care options
  • Access to wellness programs
  • Employee discounts with local and national retail brands
  • Generous retirement contributions
  • Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program
• Follow this link for more information: https://hr.cornell.edu/understand-your-benefits

Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.

Questions?

Gabriel Gonzalez – gag95@cornell.edu

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