Who we are looking for

 We are seeking an experienced Client Manager to join our SSTL Client Management team in London or Edinburgh. This is a client-facing role responsible for supporting strategic relationships with asset management clients and serving as a point of contact for Depositary services.

The successful candidate will work closely alongside SSTL colleagues, including legal and compliance functions, to deliver exceptional oversight and service, support business growth initiatives, operational efficiencies and ensure effective oversight and governance across SSTL’s client relationships.

The Client Management team is central to the success of SSTL's client-centric strategy, responsible for building trusted client relationships, driving client satisfaction and retention, and coordinating the delivery of key business and fund change initiatives while maintaining effective oversight in the best interests of our clients’ investors. The role ensures clients receive exceptional service while supporting SSTL's regulatory, fiduciary, and risk management obligations, helping to safeguard and grow one of the UK's leading Trustee and Depositary businesses.

Why this role is important to us

 You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

 As a Client Manager, you will:
•           Support the primary relationship managers across SSTL’s portfolio of UK clients.

•           Build and maintain strong relationships with key client stakeholders.

•           Coordinate effective Depositary service delivery across the SSTL teams.

•           Participate in, and potentially lead, regular client service reviews and governance meetings.

•           Monitor client satisfaction levels and identify opportunities to enhance the client experience.

•           Coordinate responses to client due diligence requests, regulatory enquiries and service reviews.

•           Manage client escalations, ensuring timely resolution and effective communication.

•           Partner with operational, legal, compliance and risk teams to address client requirements, areas of risk and regulatory developments.

•           Support new business opportunities, client onboarding activities and product launches.

•           Identify opportunities for revenue growth, service enhancement and deepening client relationships.

•           Support and maintain strong team governance and record-keeping and the effective execution of team controls.

•           Maintain awareness of industry, regulatory and market developments impacting the funds industry.

•           Ensuring that the highest level of the Code of Conduct is displayed in your own behaviour.

What we value

 These skills will help you succeed in this role

·          Proven ability to manage complex client relationships and multiple stakeholder groups.

·          Excellent verbal and written communication skills and presentation skills

·          Strong presentation and meeting facilitation abilities.

·          Ability to work independently while collaborating effectively across global teams.

·          Strong organisational and project management skills.

·          A risk-excellence mindset and focus.

·          Relationship management

·          Problem solving and decision making

·          Commercial acumen

·          Regulatory awareness

·          Negotiation and influence

·          Team collaboration

Education & Preferred Qualifications

 ·          Experience in client management, relationship management, depositary oversight, fund services or a related financial services discipline.

·          Strong knowledge of the UK funds industry, including UCITS and/or Alternative Investment Funds (AIFs).

·          Understanding of Trustee, Depositary, Custody, Fund Administration or Asset Servicing environments.

·          Experience working with asset managers, investment funds, depositaries or custodians.

·          Knowledge of FCA regulatory requirements affecting authorised funds and unregulated AIF structures.

·          Experience supporting fund launches, restructurings, mergers or governance initiatives.

·          Professional qualifications relevant to investment management, governance or financial services.

·          Interest in and understanding of the evolving UK fund/asset management landscape

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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