Client Experience Associate

Salary: £30,000 per annum plus company benefits

Location: London, EC2N 4AG

Contract: Permanent, Full Time

Shifts: 37.5 hours per week, Monday – Friday, shifts between 7am and 7pm with 1 hour unpaid break

Work model: Fully onsite

Williams Lea seeks a Client Experience Associate to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Client Experience Associate provides professional and efficient front-of-house support to the firm, primarily managing the switchboard and meeting room reservations function. The role will also provide flexible support across reception and hospitality, ensuring a seamless and high-quality service to partners, employees, clients and visitors.

Key responsibilities

Switchboard & Reservations – Primary Responsibility

• Manage the firm's switchboard, answering and directing incoming calls professionally and efficiently.
• Take accurate messages and ensure they are passed on promptly.
• Manage meeting room bookings, amendments and cancellations.
• Maintain meeting room booking systems and calendars.
• Coordinate hospitality and catering requirements for meetings.
• Respond to enquiries and ensure meeting room requirements are communicated to the relevant teams.

Hospitality & Meeting Room Support

• Set up meeting rooms for breakfast, lunch and dinner meetings.
• Prepare meeting rooms with refreshments, including tea, coffee, water and other requested beverages.
• Arrange tables, chairs, crockery, cutlery and glassware as required.
• Deliver and serve food and refreshments to meeting rooms.
• Ensure rooms are clean, tidy and presented to a high standard before and after meetings.
• Assist with internal events and special hospitality requests.

Reception Cover

• Be cross-trained to provide reception cover during holidays, breaks, absence or busy periods.
• Welcome and greet clients and visitors professionally.
• Manage visitor arrivals and notify the appropriate hosts.
• Maintain a welcoming and professional reception environment.

General Responsibilities

• Provide flexible support across the wider Front of House and Facilities team.
• Maintain high standards of customer service, presentation and organisation.
• Monitor hospitality supplies and report stock shortages.
• Support colleagues and assist with additional duties as required.

Personal attributes

• Previous experience in switchboard, reservations, reception or hospitality.
• Excellent telephone manner and customer service skills.
• Strong communication and organisational skills.
• Good IT skills, including Microsoft Office and booking systems.
• Professional, friendly and confident when dealing with clients and senior stakeholders.
• Ability to manage competing priorities and work under pressure.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time and fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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