Classified Help Desk Manager **Sign on Bonus Potential**

Company:

The Boeing Company

The Boeing Company is currently seeking a Classified Help Desk Manager to join the team in Hazelwood, MO. 

 

The selected candidate will lead our Information Technology (IT) support professionals in the St. Louis region. This role is responsible for ensuring high-quality technical support for proprietary programs, driving operational excellence, and meeting compliance and regulatory needs in a fast-paced environment.

 

Position Responsibilities:

 

• Guide and lead a team of dedicated IT Helpdesk professionals, fostering a collaborative and customer-focused culture
• Coach and mentor team members to develop their technical and interpersonal skills, ensuring motivated and fulfilled careers
• Oversee daily helpdesk operations, including ticket management, escalation procedures, and service level adherence
• Lead projects to improve helpdesk processes, implement new support technologies, and meet program, compliance, and security requirements
• Provide consultation and support to business leaders, ensuring their technology needs are met efficiently
• Develop and execute process improvement plans, implement policy changes, set operational goals, and acquire resources to continuously improve service delivery
• Reduce risk by managing the portfolio of support solutions at the highest levels of modernization

To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.

Basic Qualifications (Required Skills/Experience):

 

• Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”
• Ability to obtain access to Special Access Programs (SAP)
• Bachelor’s degree or higher
• 3+ years of experience resolving IT issues in an IT Help Desk role, function or similar
• 3+ years of experience coaching, mentoring and providing developmental opportunities to enhance employee performance within their organization
• 3+ years of experience in using project management methodologies, including developing project plans, performance management, and managing issues and risks

 

Preferred Qualifications (Desired Skills/Experience):

 

• 3+ years of experience supporting closed areas or classified networks
• 3+ years of experience working within an Agile environment
• Experience with ITIL or similar helpdesk frameworks

 

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

 

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

 

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

 

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

 

Summary pay range: $140,250 – $189,750

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

This position offers relocation based on candidate eligibility.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning