Job Profile Summary 

Contribute to Underwriting, Portfolio Management, Strategy & Planning Activities supporting profitable operation of the UK Commercial Property book and development of colleagues. 

Job Description 

• Underwrite UK Commercial Property risks in accordance with the agreed business plan, underwriting appetite, guidelines and reinsurance programme. 

• Actively contribute to the development, implementation and delivery of the underwriting strategy for the UK Commercial Property portfolio. 

• Produce and maintain the business plan for review and agreement by the Divisional Head. 

• Own the monthly and quarterly forecasting process for the UK Commercial Property class and monitor performance against plan. 

• Seek out new business opportunities and provide a full and comprehensive service to brokers and clients in relation to UK Commercial Property business. 

• Actively support marketing, broker relationship activity and client engagement for the UK Commercial Property team, including travel to visit existing and potential clients as required. 

• Manage team members as required and support the training, coaching and development of junior underwriting and modelling colleagues. 

• Liaise with local offices and relevant internal teams to support effective underwriting, exposure management and portfolio management. 

• Develop and apply the use of modelled data to support pricing, exposure management, rating model assessment and portfolio decision-making. 

• Undertake peer review of risks as allocated in line with risk and compliance frameworks 

• Take responsibility for the accuracy and upkeep of written premium data on Charisma and other relevant systems for all risks written within the area of responsibility. 

• Monitor statistics, claims and portfolio performance, reporting findings as required. 

• Ensure compliance with regulations, underwriting governance requirements, and relevant system/data maintenance obligations 

• Undertake other ad hoc duties as required. 

• People leadership – create, lead and support an inclusive environment that values individual differences and leverages diversity. 

Regulatory Responsibilities 

Manage the relationships with Customers, Agents and Service Providers: 

• Advise, assist and service customers on insurance and risk matters to promote customers’ satisfaction 

• Foster positive relationships with customers and attain an understanding of their needs 

• Ensure that customer complaints are promptly identified, recorded and referred as appropriate 

• Ensure all required annual product review assessments are completed for department in a timely manner 

• Ensure all Chaucer Group Product Governance processes in the UCM are followed 

• Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers. 

Skills and Competencies 

• Extensive knowledge and experience of the and UK commercial property insurance market. 

• Microsoft office, Excel 

• Leadership capability, with experience contributing to underwriting strategy and portfolio planning. 

• Excellent organisational skills 

• Excellent communication skills at all levels 

• Collaborative approach and ability to work effectively as part of a team. 

• Adaptable and able to work effectively in a high-pressure environment. 

Education 

• ACII qualified