Claims Specialist Klantenservice – Dutch & German Speaker

Amsterdam, Netherlands | Hybrid (2 days office / 3 days home)

Are you an active listener who has a passion for helping others?

Are you a problem solver who loves putting a smile on a customer’s face?

Would you like to work for a well-known international brand in the Netherlands?

If so, Assurant could be the perfect place for you to start your next career move!

The Opportunity

As a Customer Service Associate, you will be the first point of contact for our customers and represent a leading telecommunications brand in Europe.

In this role, you will provide exceptional customer service through inbound calls and support activities, including policy administration, data processing, and claims assessment of moderate complexity, all in line with company standards and procedures.

We are looking for candidates who speak Dutch and German fluently (C1 level or higher) and have excellent communication, listening, and problem-solving skills.

You will help customers protect what matters most by supporting them when their mobile phone or device is lost, stolen, or damaged.

This is an exciting opportunity to join a growing team and build a long-term career with Assurant.

Why Join Us?

• Comprehensive Training – We provide full training and ongoing support to help you succeed in your role.

• Hybrid Working – Enjoy a flexible working model with time split between home and the office.

• Work-Life Balance – Benefit from generous annual leave and public holidays.

• Wellbeing Support – Access our Employee Assistance Programme and wellbeing initiatives designed to support you and your family.

• Career Development – Take advantage of online learning, development opportunities, and internal career progression.

• Recognition & Rewards – Be part of a culture that celebrates achievements and values employee contributions.

• Great Benefits Package – Includes pension, insurance coverage, bonus opportunities, allowances, and other employee benefits.

What We're Looking For

• Fluent Dutch and German language skills (C1 level or above).

• Strong verbal and written communication skills.

• Customer-focused mindset with a passion for helping people.

• Excellent problem-solving and active listening abilities.

• Ability to work effectively in a fast-paced environment.

• Previous customer service experience is an advantage but not essential.

Diversity, Equity & Inclusion

At Assurant, we are passionate about Diversity, Equity & Inclusion. We believe diversity drives innovation, strengthens our connection with customers, and creates a workplace where everyone can thrive. We are committed to fostering an inclusive environment where all employees feel valued, respected, and empowered to succeed.

We look forward to receiving your application!