A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

This Bodily Injury Claims Specialist handles bodily injury and general liability claims through their life-cycle including - but not limited to - investigation, evaluation, claim resolution and coverage analysis. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. Work is performed under general supervision.

Responsibilities

• Investigate, determine coverage, evaluate the amount of loss, analyze legal liability, and make payments in accordance with coverage, damage, and liability determination, under general guidance from leadership, injury claims
• Analyze and interpret policy coverage and determine liability and damages
• Negotiate claim settlements in accordance with company procedures and within authority limits
• Deliver a high level of customer service to all relevant parties on a claim including but not limited to insureds, claimants, agents, and attorneys
• Obtain and maintain appropriate adjuster’s license(s) as required
• Assist in the evaluation and selection of outside counsel under general guidance from leadership
• Travel to participate in training, meetings, investigations, mediations, settlement conferences, and trials
• Handle confidential information according to Company standards and in compliance with applicable laws and regulations
• Drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location

Requirements

• Bachelor’s degree or the equivalent through a combination of education, training, and/or experience is required
• A minimum of two years of experience of any combination as a Branch Claims Representative 1, Branch Claims Representative 2, or a similar job is required
• 5+ years of experience adjusting third-party liability claims
• Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents
• Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment
• Ability to communicate, in both verbal and written formats, in a polite, clear, concise, and accurate way
• Problem resolution and interpersonal skills
• Ability to write reports and compose correspondence
• Ability to tactfully and effectively deal with a diverse set of individuals
• Ability to organize assigned work
• Ability to maintain a professional image
• Aptitude for learning and applying medical terminology associated with assigned claims
• Aptitude for learning and following proper court procedures
• Aptitude for learning to interpret and properly react to legal documents

Benefits

At the Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Why Concord Group Insurance

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $75,000 - $95,000.

Equal Employment Opportunity

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify.