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Title: Claims Processor I

FLSA Status: Non-Exempt

Reports to: Insurance Services and Placement Manager

Job Summary:

Essential Functions:

• Complete outbound calls to insurance carriers to file claims on behalf of clients.
• Participate in inter/intraoffice discussions and problem solving.
• Complete timely review and entry of new losses.
• Determine if coverage is in place and send documentation to insurance carriers.
• Follow up with carriers to ensure proper documentation of acknowledgements, determinations and final settlements.
• Review all determinations and discuss with carrier adjustors or TPAs.
• Maintain SOPs for all claims processes.
• Applies understanding of insurance policies and policy interpretation in order to assist clients and carriers with claim settlement.
• Assist Account Service Managers, Producers, and Clients with claims questions or issues.
• Escalate complex claim questions to VP Lender Services and Placement.
• Complete claims reporting to Account Service Managers, Producers, Clients and Loan Protector Leadership.
• Maintain an average productivity percentage of 70%.

Education and/or Experience:

• Prior insurance, insurance claims, or insurance agency processing a plus.
• High School diploma required.
•  Associate or bachelor’s degree preferred.

Knowledge, Skills and Competencies:

• Strong written and oral communication skills.
• Experience with Insurance Agency Management System (Applied or AMS).
• Experience with Microsoft Office Suite.
• Excellent time management skills.
• Detail oriented
• Technical learning with strong desire to learn and acquire new skills.
• Ability to adapt to a changing environment and handle multiple priorities to meet deadlines.
• Ability to multitask.
• Ability to work independently as well as in a team environment.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position.  Employee may be directed to perform job-related tasks other than those specifically present in this description. 

EEO Statement
Individuals seeking employment at Brown & Brown are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.