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Essential Duties: 

(The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.) 

Regulatory Compliance & Eligibility Determination 

● Eligibility Processing: Determines initial and ongoing eligibility for child care assistance programs using state computer systems and data banks in according with county and state rules.

● Information Verification: Gathers, verifies, and analyzes income, financial resources, and child care arrangements through computer data banks, pay stubs, employers, and financial institutions.

● Case Decisioning: Approves, denies, or closes cases, issues written notifications to clients, and processes timely case changes and transfers. 

Human-Centered Service Delivery & Communication 

● Customer Consultation: Provides customer service by actively listening to and being inquisitive about the whole person, engaging in service delivery with a collaborative, human-centered approach. 

● Client Education: Informs applicants and recipients of program rules, regulations, rights, and responsibilities, providing clear and prompt answers to questions. 

● Holistic Referral: Assesses client needs and connects individuals to internal, community, and partner agency resources. 

● Communication Skills: Maintains clear, effective, timely, and responsive oral and written communications with clients, internal teams, community organizations, providers, and state staff. 

Payment Calculations & Workload Management 

● Claims Establishment: Uses basic math (add, subtract, multiply, divide) to record, calculate, and account for child care assistance payments. 

● Records & File Management: Ensures accurate and timely filing of case documents within electronic data storage systems and manages paper flow efficiently. 

● Time Management: Works independently to manage active workloads, prioritize tasks, and meet strict county and state policy timelines. 

Collaboration & Professional Engagement 

● Team Participation: Attends team and division meetings, collaborates effectively in a team environment, and provides assistance to co-workers as needed. 

● Professional Representation: Represents the department in meetings and community interactions, conducting self in alignment with agency values. 

● Continuous Learning: Participates in assigned program and system trainings to maintain current knowledge of rules and systems. 

Other related duties as assigned. 

Qualifications 

Education: High school diploma or equivalent is required. 

Bilingual proficiency (English/Spanish) is preferred.

Core Competencies 

Successful performance in this role is demonstrated by accurate and timely eligibility determinations, compliance with state and county policies, and effective management of caseloads and deadlines. The employee provides responsive, compassionate, and clear customer service, helps clients understand their CCCAP eligibility and connect with resources, maintains accurate records, and collaborates professionally with colleagues, providers, and community partners while maintaining current program knowledge. 

Experience: Individuals typically develop these competencies through approximately two (2) years of experience in fields such as: 

● Environments requiring regulatory compliance, eligibility determination, public assistance case processing, or high-volume customer service. 

● Roles in social services, eligibility intake, office administration, banking, accounting, or customer service. 

We recognize that critical skills can be developed through various combinations of professional, educational, or lived experiences. Instead of requiring specific degrees, we look for demonstrated mastery of core competencies. 

Physical Requirements and Working Environment: 

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds. Work is generally confined to a standard office environment. 

In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:

● A seniority system that rewards employees based on length of employment.

● A merit system that rewards employees for exceptional job performance.

● Education, training, or experience to the extent that they are reasonably related to the work in question. 

● Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts 

● Travel, if the travel is a regular and necessary condition of the work performed 

This position is eligible for the following Mesa County benefits: 

● Medical 

● Dental 

● Vision 

● Retirement 

● Paid Sick and Vacation Leave 

● Life insurance 

● Long term disability 

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Agency

Mesa County

Address

544 Rood Ave

Grand Junction, CO 81501

Phone

970- 244 - 1856

Website

http://www.mesacounty.us