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Does

• As a Change Manager, you will be responsible for managing and ensuring successful implementation of change initiatives. 

• The role will require working with cross-functional teams to ensure that they are ready and enabled to adopt the changes, while minimizing impact to business and operations to achieve business objectives

• This involves end-to-end change management:

  • Change Strategy & Planning: Develop and implement change management plan aligned with launch timelines while ensuring readiness across stakeholders

  • Change Impact Assessment: Identify and manage the impact of the changes to the people, process and technology

  • Organizational Changes: Ensure that the organizational structure is aligned and sufficient resources are available to operationalize the change

  • Process Documentation: Ensure that process changes are agreed and properly documented. 

  • Training: Identify training needs based on current skills and knowledge of the users and develop programs to build the capabilities required to navigate the change

  • Communication & Engagement: Develop clear and consistent messages across the stakeholders. Ensure that the stakeholders are informed, engaged and supported throughout the change process

  • Data Migration: Ensure that business can operate using migrated data

  • Change Readiness Assessment: Ensure that the organization understands the changes and ready to accept them

  • Adoption & Operationalization: Ensure the operationalization of the change from Go Live to transition to operations

Displays

• Strong Communication Skills: Ability to clearly communicate complex changes to various stakeholders

• Leadership and Influence: Ability to lead cross-functional teams, influencing stakeholders to embrace change while building relationships

• Problem solving and critical thinking: Proactive in identifying issues and risk, and ability to develop mitigations to address obstacles to launch readiness

• Project Management skills: Strong organizational skills and ability to manage multiple projects and stakeholders

• Collaboration and teamwork: Ability to collaborate across multiple functions to achieve business outcomes

Delivers

• Successful launches: Ensure seamless transitions and maximize outcomes for every capability, service and product launches, with minimal disruption and a high level of stakeholder engagement and satisfaction

• Stakeholder Readiness: Deliver measurable improvements in stakeholder readiness with the execution of the change management plan

• Adoption and Engagement: Achieve high levels of employee adoption and engagement with the new processes, systems, or technologies introduced at launch, ensuring a positive impact

• Risk Mitigation: Minimize launch-related risks through proactive risk management, ensuring that potential issues are identified and addressed early, leading to smooth transition

QUALIFICATIONS

• Bachelor's degree in Business Administration, Organizational Development, or a related field

• Certified Change Management Professional (CCMP) or Prosci Change Management Certification is a plus

• Master's degree is an advantage

• Minimum of 6 years experience in change management, project management or organizational development, with at least 3 years focusing on ensuring launch readiness or transitions of major launches

• Proven experience managing cross-functional teams and working with senior leadership

• Strong understanding of change management methodologies and tools

• Excellent interpersonal and communication skills, both written and verbal.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package