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Job Summary
The Change and Transformation Lead provides change management leadership for a suite of service offerings within the Faculty of Medicine’s IT unit – Digital Solutions. The Change & Transformation Lead provides strategic leadership and advice to Faculty of Medicine management and directly oversees change management processes and practices related to Digital Solutions projects and services. Incumbent contributes to a strategic team that promotes the adoption of Digital services in support of the Faculty’s strategic goals and benefit realization.

Organizational Status
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. Since 1915, UBC’s entrepreneurial spirit has embraced innovation and challenged the status quo. UBC encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can change the world.

Our Vision: To Transform Health for Everyone

Ranked among the world’s top medical schools with the fifth-largest MD enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 14,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world.

The Faculty of Medicine —comprised of approximately 2,700 administrative support, technical/research and management and professional staff, as well approximately 650 full-time academic and over 12,000 clinical faculty members—is composed of 19 academic basic science and/or clinical departments, 3 schools, and 26 research centres and institutes. Together with its University and Health Authority partners, the Faculty of Medicine delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province.

The UBC Vancouver Campus is located on the traditional, ancestral, and unceded territory of the xʷməθkʷəy̓əm (Musqueam) people. The City of Vancouver is located on Musqueam, Squamish, and Tsleil-Waututh First Nations territory.

This position reports to the Manager, Governance, Strategy & Planning, assisting with strategic thinking and leading change and transformation practice. The position has extensive contact with other departments and groups within the Faculty of Medicine and the UBC community. It may also act as a liaison point with partner organizations whose customers may rely upon use of Medicine’s technology services and/or collaboration with Medicine’s staff.

Work Performed

Digital Transformation and Organizational Change

• Lead and support digital transformation initiatives that advance organizational priorities, improve services and processes, and enhance stakeholder experiences.
• Partner with faculty, operational, and technical leaders to identify opportunities for innovation, modernization, and continuous improvement.
• Determines appropriate change-management approaches and independently resolves significant readiness, adoption, stakeholder and implementation issues, escalating matters with broader technical, financial or operational implications. (added in/updated language further)
• Contributes to Digital Solutions strategic and operational planning by assessing organizational impacts, change capacity, implementation risks and dependencies across the project portfolio.

Change Leadership and Stakeholder Engagement

• Leads the change-management component of multiple complex Faculty-wide digital initiatives and is accountable for the successful execution, adoption and benefit realization of assigned change programs.
• Develop and execute engagement, communication, and adoption strategies that facilitate successful implementation and sustainable outcomes.
• Build strong relationships across the organization to foster alignment, collaboration, and shared accountability for transformation objectives.
• Guide leaders and teams in navigating change, addressing barriers to adoption, and promoting new ways of working.
• Facilitate consultations, workshops, and planning sessions to gather input, build consensus, and support decision-making.

Implementation and Delivery

• Lead or coordinate the implementation of complex strategic and digital initiatives, ensuring alignment with organizational objectives and operational requirements.
• Develops change-program scope, objectives, deliverables, resource requirements, schedules, success measures and implementation plans in alignment with overall project objectives.
• Coordinates change implementation across technical teams, operational units and client departments, ensuring business requirements, system dependencies and procedural impacts are understood and addressed.
• Monitors implementation outcomes, adoption, organizational impacts and realized benefits, and determines corrective action where established outcomes are not being achieved.
• Develops and implements change-management methodologies, standards and controls that support the broader implementation and operationalization of Digital Solutions systems and services.
• Track adoption, organizational impact, and realized benefits to assess effectiveness and identify opportunities for improvement.
• Performs other related duties as required.

Consequence of Error/Judgement
Makes decisions regarding the organizational readiness, implementation, and adoption of large, complex, and Faculty-wide digital initiatives, or recommends the change-management frameworks and corrective actions required to ensure sustainable operationalization and achieve the expected outcomes

Supervision Received
Works with wide latitude. Work is reviewed in terms of achievement of broad project objectives and goals.

Supervision Given
Manages directly and indirectly through project subordinates.

Minimum Qualifications
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Prosci training is preferred. In-depth knowledge of the Faculty of Medicine, IT service delivery and its business requirements. Demonstrated skills in developing, implementing and evaluating strategic communications and change management plans.
• Demonstrated ability to exercise initiative, resourcefulness and sound judgment.
• Effective oral and written communicator including demonstrated writing, editing, proofreading and design skills.
• Effective management skills such as time management, supervision and negotiation.
• Able to juggle multiple projects simultaneously in a deadline-driven environment.
• Ability to analyze problems, identify key information and issues, and effectively resolve.
• Ability to communicate effectively verbally and in writing.
• Ability to mentor and coach staff, and act as a resource.
• Ability to develop and implement strategic business plans.
• Ability to analyze and interpret data, determine implications, and provide recommendations.
• Ability to effectively use job-related design and analysis applications.