Education:

• High school diploma or general equivalency diploma (GED)
• Medical assistant certification from a nationally recognized organization (Such as: CMA, CCMA, or RMA), required.
• Medical Assisting Degree, preferred.

Experience:

• Minimum one year of working in a medical facility as a medical assistant and or documented evidence of externship completed in a medical office, preferred.
• Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection experience.

Licensure:

• No license required

Certification:

• CCMA certification
• BLS certification

Knowledge, Skills, and Abilities critical to this role:

• Knowledge of health care field and medical office protocols/procedures.
• Knowledge of specific assisting tasks related to family & geriatric medical practice.
• Knowledge of information that must be conveyed to patients and families.
• Skill in performing medical assistance task appropriately.
• Skill intact and diplomacy in interpersonal interactions.
•  Skill in understanding patient education needs by effectively sharing information with patients and families.
• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to demonstrate compassion and caring dealing with others.

Language Ability:

• Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability: 

• Ability to critically think through complex patient situations, process improvements, evidence-based practice.

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit

• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health