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Central Fill Pharmacy Operations Lead

About the Role

The Central Fill Pharmacy Operations Lead serves as a subject matter expert and hands-on operational lead supporting the safe, accurate, and efficient flow of pharmacy production and fulfillment activities.

This role coordinates daily workflows, supports associate training, maintains Standard Operating Procedures (SOPs), monitors operational performance, researches pharmacy incidents, and helps resolve day-to-day production issues. You’ll partner closely with operations leadership to ensure production goals, shipping commitments, training requirements, and applicable pharmacy procedures are consistently met.

What You’ll Do

• Serve as an operational subject matter expert, providing day-to-day guidance and support across central fill pharmacy operations.
• Create and coordinate daily work schedules and workflow to support production goals while meeting applicable state pharmacy requirements.
• Monitor production activity, provide work direction, and help troubleshoot operational issues that could impact safety, quality, accuracy, or productivity.
• Maintain and support Standard Operating Procedures (SOPs) and help ensure operational processes are consistently followed.
• Support the site’s training program, including required company training, operational training, and refresher training.
• Research pharmacy incidents using operational data, records, and system information to help identify root causes and opportunities for corrective action.
• Lead internal shipping activities to meet contractual pickup times and validate shipping accuracy.
• Maintain and evaluate operational trackers, records, and reporting used by management to monitor business and operational performance.
• Partner with supervisors and team members to identify workflow improvements and support efficient, consistent operations.

Basic Requirements

Minimum Education & Typical Experience or Equivalent Combination

• Typically requires 6+ years of related experience
• Experience working in pharmacy operations, central fill, fulfillment, production, distribution, or a similarly regulated operational environment.
• Experience using operational data, reports, or production metrics to identify and resolve issues.
• Experience working with documented procedures or Standard Operating Procedures (SOPs).

Preferred Skills/Experience

• Central fill, mail-order, specialty pharmacy, retail pharmacy, pharmaceutical distribution, or healthcare operations experience.
• Experience coordinating daily workflow or providing work direction in a high-volume production or fulfillment environment.
• Experience supporting employee training, cross-training, or refresher training programs.
• Experience conducting root-cause analysis or researching operational, quality, or pharmacy incidents.
• Knowledge of pharmacy regulations, quality standards, and regulated operating procedures.
• Experience maintaining operational trackers, KPIs, production reports, or other performance data.
• Experience with shipping, order fulfillment, production scheduling, or logistics processes.
• Strong problem-solving, organizational, communication, and attention-to-detail skills.
• Experience supporting continuous improvement or process improvement initiatives.

Work Environment & Physical Requirements

• On-site position supporting a central fill pharmacy operation.
• Regular interaction with pharmacy production, fulfillment, shipping, and operations teams.
• Ability to work the designated site schedule and support daily operational requirements.

Physical Requirements (Lifting, standing, etc.) –

• Lifting and carrying < 15lbs
• Occasional work in the warehouse (picking/packing, etc.)
• Walking warehouse floor four to six hours per day

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

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