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Sobre esta vaga de CD007: Service Agent na FedEx Express

FedEx Express · Presencial · FXE-LAC/DOSDQA/SDQA Santo Domingo

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RC788338 CD007: Service Agent (Open)

CD007: Service Agent

Full time

Ave. De Los Proceres Esq. Camino Del Oeste Santo Domingo, Distrito Nacional 00000 Dominican Republic

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

General job description
Under general guidance completes the following tasks:
• Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service.  Answers station lines and takes information for pickups.
• Maintains and audits all records and files as assigned. Audits airway bills and records as required.
• Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace
activities , despatch activities and local customer service.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:

• High School degree/Equivalent.                                                    
                                                                  
Minimum Experience:
• Previous clerical or customer service experience in a service environment
                                   
Minimum Required Skills:
• Accuracy & Attention to Detail,
•  Planning & Organizing Skills,
• Interpersonal Skills,
• Problem Solving Skills.
• Average general office skills required including light typing, filing and computer literacy
• Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment                                                               
• Customer Service Skills,
• Product or Service Knowledge,
• Excellent communication skills.
 

Job Posting End Date:

2026-10-31
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FedEx Express is the world's largest express-transportation company. Serving 220 countries globally, we have the world's most advanced and reliable global air-ground express distribution network. Delivering parcels on time, to the right place is our business. So much so, we are continually expanding and refining our uniquely integrated all-cargo express network. A network that relies as equally on its transportation, communication, and information technology infrastructure as it does on its people. Over more than 425,000 team members around the world embody the can-do spirit that has made us one of the most admired and reputable companies in the world. They are united by their commitment to

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