At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Receive and Balance incoming work. Distributes and manages the workload 

Monitors production and participates in work as needed. Coordinates and provides work direction and training to staff.

Coordinates with other work areas in the department as required to ensure compliance with service standards and regulatory deadlines. Resolves exceptions and problems of a more routine nature, referring more complex problems to the Operations Manager as necessary. Prepares reports, records and performance monitoring informing management of operational activities. 

Maintains knowledge of products, services and systems in assigned area.

Basic Qualifications
- High school diploma or equivalent
- Typically four or more years of relevant experience

Preferred Skills/Experience
- Thorough knowledge of computer applications and/or the equipment used in the assigned area
- Good customer relations skills
- Effective verbal and written communication skills
- Well-developed ability to identify and resolve/escalate problems
- Demonstrated leadership skillsf or the Work Coordinator role

- Strong risk and compliance awareness.

- Effectively manages competing priorities while ensuring deadlines and service levels are met.

Skills:

Takes the initiative

Adaptability 

Willingness to  learn all areas of the department

Strong risk and compliance awareness.

Effectively manages competing priorities while ensuring deadlines and service levels are met.

Motivates with positivity and encouragement to all staff members.

Ability to quickly adjust to changing priorities, business needs, and operational demands.

Remains calm, focused, and effective during high-volume periods and unexpected challenges.

Hours are on monthly rotation: Monday through Friday  7:30am - 4:15 pm,  8:30am -5:15p.m.  9:30am - 6:15pm and 10:30am - 7:15 p.m. 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.