Who We Are

Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.

We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together.

Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.

Job Summary

Provide essential cash management support to the Operations team by managing funds throughout the settlement process. Ensure funds are received, payments and transfers are processed accurately and on time, and accounts are reconciled to support successful settlements.

Key Duties and Responsibilities

• Monitor and confirm receipt of funds to support settlement requirements.
• Create and process payments accurately and within required timeframes.
• Process telegraphic transfers, Osko transfers, real-time transfers and PEXA transactions.
• Reconcile accounts, investigate discrepancies and follow up on outstanding items.
• Monitor the team inbox, respond promptly to enquiries and prioritise requests according to urgency and settlement deadlines.
• Identify and escalate issues to the appropriate team members to support timely resolution.
• Maintain effective working relationships with ANZ and internal stakeholders to resolve funding and payment enquiries.
• Follow established procedures and controls to ensure accuracy and accountability in all transactions.

FT Culture and Values

At FT, we strive to create a high-performance culture built on collaboration, transparency and accountability, supported by our core values:

• Teamwork: We work collaboratively, take ownership of our responsibilities and treat one another with respect.
• Integrity: We act honestly, ethically and transparently, taking responsibility for our actions and decisions.
• Commitment: We deliver on our promises and agreements, on time, every time.
• Service: We deliver high-quality solutions to our internal and external partners through operational excellence and innovation.

Key Outcomes and Goals

Success in this role will be measured by:

• Timely identification and confirmation of funds received.
• Accurate processing of payments and transfers within settlement deadlines.
• Timely completion of account reconciliations and resolution of discrepancies.
• Prompt and effective handling of inbox enquiries.
• Appropriate escalation of issues that may affect settlement or payment processing.
• Effective collaboration with ANZ and internal teams to resolve issues.
• Consistent adherence to procedures and financial controls.

Essential

• Strong attention to detail and a high level of accuracy.
• Ability to manage multiple tasks and competing priorities.
• Strong organisational and time management skills.
• Ability to work effectively under pressure and meet tight deadlines.
• Sound judgement in identifying issues and determining when to escalate them.
• Clear communication skills and a collaborative approach.
• This is a fully remote position, with required working hours of 3:00 pm to 5:00 pm, Monday to Friday

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

HERE’S WHAT SETS US APART:

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flu Vaccination Program

• Fundraising Challenges

• Social Teams & Events

• Tenure Recognition Program

• Rewards and Recognition Program

• Training & Development

• Discounted First Title Insurances