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Department:

The Case Management Patient Coordinator works under the direction of the Manager in the Case Management Department. This position provides highly complex and responsible assistance, sometimes of a confidential nature. The Case Management Patient Coordinator facilitates many functions in supporting multiple regulatory processes required during the continuum of care. Must have the ability to speak to patients in Spanish and possesses outstanding organizational skills, by coordinating activities associated with coordinating patient care appointments for patients prior to discharge, providing support to Case Managers/Social Services to comply with regulatory obligations by delivering notices required to meet statutory obligations. Performs administrative-level clerical duties by providing managing reports associated with assigned work. Monitors activities with Insurance Verifications and Certifications and provides weekly reports on compliance.

1.      Is a role model for departmental behavior, and provides and promotes a positive working environment for departmental staff to ensure strong employee morale, motivation and productivity.

2.      Is a key member of the Revenue Cycle by preparing metrics, employee specific productivity charts, and departmental statistics undefined.

3.      Possesses excellent verbal and written communication skills, with the ability to author correspondence at the direction of Director undefined

4.      Possesses excellent computer skills in those programs being utilized by the department. 

5.      Answers the telephone promptly and courteously to ensure smooth and accurate communication.  Also, records and communicates all messages, whether telephone or not, in an accurate and timely manner. Routes inquiries to appropriate resource.

6.      Develops, organizes and maintains an accurate computerized filing system, to include appropriate follow-up file system.

7.      Reviews and monitors certification and verification requests from insurance companies and ensures review clerks activities are completed daily. Sends report to Case management leadership daily.

• Works on special projects as requested.
• Maintains accurate records and files (computer-based and paper), and updates information on a regular basis.
• Record retention management by following the Record Retention policy.
• Enhances competency of staff by assisting in department’s participation with in-services, meetings and orientations.
• Provide support to meet regulatory compliance as outlined in department summary. Distributes various financial data and/or reports on a monthly basis or as needed. Maintains active and non-active files. Coordinated Discharge Phone calls for patients prior to discharge, Delivers MOON letters or HINN letters as directed. Ensure compliance with Important Message for Medicare notifications.
• Performs other duties as assigned.

Pay Range: The hourly rate for this position is $34.84- $37.00. The range displayed on this job posting reflects the target for new hire salaries for this position.

Job Specifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!