Essential Functions (Principal Duties and Job Responsibilities):

• Direct and oversee the daily operations of the Department of Campus Safety & Security through subordinate supervisors, ensuring effective patrol, communications, dispatch, access control, investigations, training, and administrative functions.
• Provide direct supervision, leadership, coaching, and performance management for assigned supervisors and staff.
• Develop staffing plans, coordinate scheduling, evaluate staffing needs, and maintain continuous 24-hour operations.
• Direct campus patrol operations, crime prevention initiatives, and operational deployment strategies.
• Oversee the administration and operation of departmental electronic security systems (access control, CCTV, body-worn cameras, CAD, RMS, emergency notification, etc.).
• Serve as departmental administrator and subject matter expert for security technology platforms.
• Conduct criminal, administrative, and internal investigations.
• Coordinate security operations for special events, executive functions, commencements, and other campus activities
• Coordinate emergency preparedness, emergency response planning, NIMS/ICS training, and incident management activities.
• Serve as Incident Commander or senior operational representative during emergencies and critical incidents.
• Direct Clery Act compliance activities, Daily Crime Log administration, crime classification, and ASR support.
• Maintain TBI reporting, crime reporting accuracy, audits, and regulatory compliance.
• Collaborate with campus departments and external public safety agencies.
• Develop and maintain relationships with law enforcement, fire, EMS, and emergency management partners.
• Monitor operational readiness, staffing, equipment, training, and resource needs.
• Serve as a member of the command staff and advise the Chief regarding operations, personnel, and emergency preparedness.
• Maintain 24-hour on-call availability and respond to major incidents.
• Perform other duties and special assignments as assigned.

Knowledge, Skills and Abilities Required:

• Comprehensive knowledge of campus public safety operations, security management principles, emergency preparedness, and higher education security practices.
• Knowledge of applicable federal, state, and local laws, regulations, and standards governing campus safety operations, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Tennessee Code Annotated, and institutional policies.
• Knowledge of incident command principles, emergency management, crisis response, and continuity of operations planning.
• Knowledge of criminal and administrative investigative practices, evidence management, report writing, and case documentation.
• Knowledge of electronic security systems, including access control, video surveillance, computer-aided dispatch (CAD), records management systems (RMS), emergency notification systems, and related public safety technologies.
• Demonstrated leadership, supervisory, coaching, and employee development skills with the ability to lead through subordinate supervisors.
• Strong organizational, analytical, and problem-solving skills with the ability to evaluate operational issues and implement effective solutions.
• Excellent verbal and written communication skills with the ability to communicate effectively with executive leadership, faculty, staff, students, healthcare professionals, visitors, and external public safety agencies.
• Ability to exercise sound judgment and make timely decisions during emergencies, critical incidents, and rapidly evolving situations.
• Ability to maintain confidentiality while handling sensitive personnel, investigative, and institutional information.
• Ability to establish and maintain collaborative working relationships with internal departments and external public safety partners.
• Proficiency in Microsoft Office Suite and the ability to learn and effectively utilize specialized public safety software applications.
• Ability to manage multiple priorities while maintaining a high degree of professionalism, integrity, and customer service.
• Ability to work flexible hours and maintain twenty-four-hour on-call availability as operational needs require.

Knowledge, Skills, Abilities Preferred:

• Knowledge of IACLEA accreditation standards and nationally recognized campus public safety best practices.

• Experience with public safety technology platforms, including access control systems, video management systems, body-worn camera systems, emergency notification systems, CAD/RMS platforms, and related security technologies.

• Experience developing departmental policies, operational procedures, emergency response plans, and training programs.

• Experience coordinating multi-agency emergency responses and large-scale special event security operations.

• Knowledge of crime prevention through environmental design (CPTED), threat assessment principles, and risk management practices.

• Experience analyzing crime trends, operational data, and performance metrics to improve organizational effectiveness.

• Familiarity with higher education administration and healthcare campus security operations.

Education and Experience Required:

• High school diploma or equivalent required.
• Graduation from a recognized law enforcement, corrections, military police, or campus public safety academy.
• Minimum of seven (7) years of progressively responsible experience in campus safety, law enforcement, corrections, military police, institutional security, or a closely related public safety field.
• Minimum of three (3) years of supervisory or command-level leadership experience with responsibility for personnel management, operational oversight, and emergency response

Education and Experience Preferred:

• Associate's degree or Bachelor's degree in Criminal Justice, Public Administration, Emergency Management, Homeland Security, Business Administration, or a closely related field.
• Experience in higher education campus public safety or healthcare security.
• Experience supporting accreditation, regulatory compliance, emergency management, and organizational leadership initiatives.

Licensure, Certification or Registration Required:

• Valid driver's license with a driving record acceptable to the College's insurance carrier.
• Tennessee Armed Security Officer Registration, or the ability to obtain within the timeframe established by the College.
• Current CPR, AED, and First Aid certification, or the ability to obtain within six (6) months of employment.
• National Incident Management System (NIMS) and Incident Command System (ICS) training, or the ability to obtain within six (6) months of employment.

Licensure, Certification or Registration Preferred:

•  Tennessee POST Basic or Advanced Peace Officer Certification.
• Certified Healthcare Protection Administrator (CHPA).
• IACLEA Basic or Advanced Campus Public Safety certification or equivalent professional development.
• FEMA Professional Development Series or Advanced Incident Command certifications.
• Crisis Intervention Team (CIT) certification.
• Instructor certifications in CPR/AED, Active Shooter Response, Defensive Tactics, or other public safety disciplines.
• Certified Protection Professional (CPP), Physical Security Professional (PSP), or other ASIS-recognized security certification.