Jobs › Companies › Windownation › Call Center Team Lead

Sobre esta vaga de Call Center Team Lead na Windownation

Windownation · Presencial · Fulton, MD
One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.

Core Role Responsibilities

  • Manage the flow of all inbound and outbound calls 
  • Schedule and manage appointment availability in all markets 
  • Create awareness and accountability of all Call Center Agent performance 
  • Make executive decisions on lead eligibility by qualifying lead requirements 
  • Ensure accuracy of the data entered into our system 
  • Oversee escalated calls as needed 
  • Assist with the implementation of new plans, objectives, and motivational tools 
  • Develop and implement best team practices 
  • Assist with your staff's ongoing development by hosting bi-weekly training sessions
  • Basic Qualifications

  • High School Diploma, GED, or equivalent 
  • 1-3 years of supervisory or Team Lead experience 
  • Preferred Qualifications

  • Expert proficiency in Microsoft Office 
  • Experience with Salesforce is a plus
  • Ability to lead by example 
  • Ability to multitask in a fast-paced environment 
  • Self-motivated, analytical and data driven 
  • Ability to work well under pressure and get the job done at all costs 
  • Excellent written and verbal communication skills 

  • #LI-LM1

    Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

    At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
    Pronto para se candidatar à Windownation?
    Candidatar-se à Windownation

    Vagas semelhantes

    Windownation
    Field Technician- Orlando
    Windownation
    ⚡ Candidate-se cedo Orlando, FL Presencial
    ● Nova 👁 Vista ✓ Candidatada há 1d
    Windownation
    Director, Digital Performance Marketing
    Windownation
    ⚡ Candidate-se cedo Fulton, MD Presencial
    ● Nova 👁 Vista ✓ Candidatada há 1d
    Windownation
    Event Sales Specialist - Denver/Aurora/Boulder, CO
    Windownation
    ⚡ Candidate-se cedo Denver, CO Presencial
    ● Nova 👁 Vista ✓ Candidatada há 2d
    Windownation
    Sales Manager - Greater St. Louis
    Windownation
    ⚡ Candidate-se cedo St. Louis, MO Híbrido
    ● Nova 👁 Vista ✓ Candidatada há 3d
    Windownation
    Installation Coordinator - Wallingford CT
    Windownation
    ⚡ Candidate-se cedo Hartford, CT Presencial
    ● Nova 👁 Vista ✓ Candidatada há 3d
    Windownation
    Event Sales Rep - Pittsburgh
    Windownation
    ⚡ Candidate-se cedo Monroeville, PA Presencial
    ● Nova 👁 Vista ✓ Candidatada há 3d
    Windownation
    Scheduling Coordinator
    Windownation
    ⚡ Candidate-se cedo Highland Hills, OH Híbrido
    ● Nova 👁 Vista ✓ Candidatada há 1sem
    Windownation
    Outside Sales Representative
    Windownation
    ⚡ Candidate-se cedo Whippany, NJ Híbrido
    ● Nova 👁 Vista ✓ Candidatada há 1sem
    Windownation
    Field Technician BOCA
    Windownation
    ⚡ Candidate-se cedo Boca Raton, FL Presencial
    ● Nova 👁 Vista ✓ Candidatada há 1sem

    Cadastre-se para receber sugestões sob medida com base nas vagas que você abre e nas buscas que você salva.

    Mais vagas na Windownation

    Ver todas as vagas na Windownation →

    Candidatar-se agora
    🤖

    Opa — calma aí

    A JobsRadar foi feita para pessoas de verdade passando por um momento difícil na busca por emprego — não para requisições automatizadas. Você está clicando rápido demais e agora está temporariamente bloqueado.

    Volte mais tarde. Se você está mesmo procurando emprego, estamos com você — apenas aja como um ser humano.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Ganhe vantagem na sua busca por emprego.

    Entre no nosso canal do Telegram para o que ajuda você a conseguir a vaga — referências salariais, o pulso semanal do mercado e avisos de novos recursos. Sem spam, só sinal.

    Entre no canal — é grátis