CAC Group, part of The Baldwin Group, is a leading insurance broker and advisor that provides expertise and placement capabilities across the spectrum of insurance and capital markets. Our team defines our success. We recruit and retain the industry’s best talent with deep knowledge and experience in their respective segments, products, and industries. We root for each other, as we are all connected and aligned to serving clients in a better and smarter way. Find out more about career opportunities to work with the best team in the industry.

This is an entry-level customer service position responsible for assisting staff and supporting the team’s book of business. This includes the marketing process for new and renewal business, providing a high level of customer service on a daily basis, communication and problem solving, all in order to maintain and promote business growth.

Duties & Responsibilities:

• Participate in day-to-day operations of a service team and the assigned book of business.
• Partner with the team and Producers to assist with customer service needs to maintain and grow the book of business.
• Interact with carriers, underwriters, and clients to provide data and information for decision making.
• Attend carrier meetings, to occasionally include afterhours events
• Maintain client records within EPIC and other 3rd party vendor software as appropriate, in accordance with standards.
• Prepare exposure analysis/renewal workbooks and work with client/producer to obtain information from the client
• Analyze renewal quotes for accuracy and prepare proposal/presentation documents for Account Executive review
• Review documents issued by insurance company for accuracy
• Process policies, certificates, change requests, ID cards, endorsements, cancellations, audits and invoicing as required
• Request loss runs, claims analysis and other applicable needs to meet client, producer or carrier needs.
• Train with AE/AM on best practices and audits
• Over time, learn client accounts and how to manage
• Other duties as assigned

Qualifications:

• Bachelor’s degree required; in lieu of degree can substitute relevant education and work experience
• Insurance industry experience is preferred
• Appropriate state insurance license is required; may be obtained in first 60 days of employment
• Excellent communication skills, both verbal and written
• Strong multi-tasking and time management skills
• Proficient in Microsoft Office products (Word, Excel, PowerPoint)
• Ability to efficiently handle multiple, simultaneous, and complex tasks and projects
• Ability to work in a fast-paced environment
• High level of professionalism and confidentiality

#LI-NS1

Click here for some insight into our culture!

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.