Position Title: MCTIMS System Integrator (Team Lead)

Location: Jacksonville, NC

Position Type: Full-time

Salary Range: Salary determined by experience and technical evaluation

Security Clearance Requirement: Position requires an active security clearance

Certification Requirements:

• CompTIA Security+

Years of Experience: 8+

Roles and Responsibilities:

The MCTIMS Systems Integrator will provide functional leadership and coordination for personnel supporting MCTIMS operations, ensuring effective user support, timely resolution of issues, and adherence to established procedures and performance standards. Demonstrate strong leadership abilities, expert-level MCTIMS proficiency, and the ability to effectively coordinate team activities, establish priorities, and maintain operational accountability.

Will work cross-functionally with several departments and those who are performing work at the Government Customers’ sites.  Position will be required to travel at the Government Customer’s request.  Travel is expected up to 25%. 

• Provide day-to-day functional leadership, guidance, and coordination for personnel supporting MCTIMS operations.
• Serve as a subject matter expert on MCTIMS modules, system functionality, workflows, and their application to Marine Corps training management requirements.
• Coordinate team activities, monitor workload distribution, and support the timely resolution of user-reported issues.
• Oversee MCTIMS trouble-ticket management, including reviewing outstanding issues, monitoring resolution timelines, and identifying recurring problems.
• Troubleshoot and resolve complex MCTIMS user issues requiring advanced functional knowledge of the system.
• Monitor team performance and compliance with established standard operating procedures (SOPs), quality assurance requirements, and applicable performance standards.
• Provide technical and functional guidance to team members, assisting with complex issues and promoting consistent support practices.
  Identify opportunities to improve workflows, user support processes, and overall team effectiveness.
• Develop and deliver MCTIMS training to system users, as required.
• Provide instruction on MCTIMS functionality, training management processes, and applicable Marine Corps
• orders and regulations.
• Support the development and maintenance of training materials, user guidance, and standard operating procedures.
• Monitor operational metrics, identify performance concerns, and communicate issues requiring management attention.
• Support personnel development through knowledge sharing, mentoring, and guidance on MCTIMS functionality and support procedures.
• Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.  Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications and Education Requirements:

• TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and by physically qualified to support miliary exercises and contingency operations.
• Expert-level knowledge and hands-on experience with MCTIMS, including extensive familiarity with multiple modules, system functionality, and user workflows.
• Comprehensive understanding of Marine Corps training management processes, orders, directives, and regulatory requirements.
• Demonstrated experience leading teams, coordinating personnel, or providing functional oversight in a technical or operational support environment.
• Experience troubleshooting complex MCTIMS user issues and providing functional system support.
• Strong understanding of ticket management processes, issue resolution, and operational performance standards.
• Demonstrated ability to establish priorities, coordinate team activities, and ensure accountability for assigned responsibilities.
• Strong communication, organizational, and problem-solving skills.
• Experience developing or delivering technical instruction, user training, or professional presentations.
• Ability to interpret and apply established procedures, policies, and regulatory requirements to operational support activities.
• Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.

Preferred Qualifications:

• Prior service in the United States Marine Corps or another branch of the U.S. Armed Forces.
• Previous military leadership experience, particularly in positions involving personnel management, training operations, or operational oversight.
• Experience serving in a Marine Corps leadership billet, including SNCO, officer, or equivalent supervisory positions.
• Previous experience leading a MCTIMS support team or managing personnel responsible for Marine Corps training systems.
• Experience supporting Marine Corps training management programs at the unit, installation, or higher headquarters level.
• Previous experience as a Marine Corps formal school instructor, military instructor, or equivalent.
• Experience providing MCTIMS instruction or user training.
• Familiarity with Department of Defense contractor support environments and Government performance requirements. Supervisory Responsibility

Requirements

Certification Requirements:

• CompTIA Security+

Benefits

• Paid Vacation, Sick Time and Holidays
• Medical, Dental, Life and Disability Insurance
• 401K with Employer Contribution Matching
• Service Disabled Veteran Owned Business
• Equal Opportunity Employer
• ISO 9001:2015 Certified Company
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