Deadline Date: Tuesday 10 November 2026

Requirement: Phishing Campaign Specialist

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 166

Required Start Date: 16 December 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role: 

The Phishing Campaign Specialist shall:

• Support and coordinate entities: Act as the primary service contact, provide advice or comprehensive campaign support according to entity needs, coordinate stakeholders, and promote consistent practices and knowledge sharing.
• Plan and execute campaigns: Define objectives, audiences, scenarios, and schedules; configure, test, validate, execute, and review campaigns aligned with organizational awareness objectives.
• Manage phishing templates: Create and maintain an approved, reusable template library, support entity-developed templates, and adapt scenarios for different audiences, languages, and business contexts.
• Maintain threat relevance: Monitor phishing and social engineering trends, recommend realistic simulation scenarios, and share relevant threat insights and lessons learned.
• Administer the platform and coordinate the provider: Manage user access and roles, support platform whitelisting across NATO entities, track vendor issues and service requests, and communicate relevant platform changes.
• Support license and contract management: Track license usage, contractual dates, and renewal requirements; identify optimization opportunities; and coordinate timely renewal preparation, with commercial, procurement, contractual, and approval decisions retained by designated organizational owners.
• Deliver reporting and analysis: Produce entity-level, consolidated, and management reports using consistent metrics and definitions, highlighting campaign results, trends, risk indicators, and recommended follow-up actions.
• Maintain documentation, compliance, and improvement: Maintain procedures, standards, and deliverables in agreed repositories and formats at agreed frequencies; follow applicable policies, privacy requirements, and governance processes; and recommend improvements to campaign effectiveness and service delivery.

Specific Working Conditions: If working from a remote location, the contractor shall provide IT equipment for the processing of public and unclassified information in support of their duties, including the capability to participate in video meetings using Microsoft based collaboration tools.

The contractor may be permitted to perform work remotely, from a different NATO nation than the duty location, for up to a maximum of twenty percent (20%) of their total working time, subject to prior approval by their Resource Manager (to which they will be assigned upon contract start) and the Section Head of AE.

The contractor may work from their home in the duty location subject to the NCIA teleworking policy and in coordination with the Section Head of AE.

Travel: The contractor may be required to travel to NCIA locations in Belgium for in-person or department meetings. In such cases the contractor will be reimbursed for travel costs according to NATO regulations for traveling on NATO duty. Contractors traveling for work purposes shall initiate travel requests from their designated duty station only.

Requirements

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 10 years extensive and progressive expertise in duties related to those in this Statement of Work.
• Experience managing or supporting enterprise phishing simulation campaigns and using phishing simulation and security awareness platforms.
• Strong understanding of phishing and social engineering techniques, email technologies, and relevant security controls.
• Ability to design realistic scenarios and templates, with attention to detail in campaign configuration and validation.
• Strong analytical skills to consolidate and normalize results across entities and produce clear operational and management reports.
• Effective stakeholder management and vendor coordination, working with technical and non-technical teams.
• Strong organizational skills to manage multiple entities, campaigns, priorities, and deadlines.
• Strong written and verbal English communication skills, with the ability to work independently and proactively identify issues.

Desirable Skills and Experience

• Experience delivering phishing simulation, security awareness, and human-risk management programs across large, federated, multinational, or multi-entity organizations.
• Knowledge of threat intelligence, current phishing trends, mail security gateways, and related email security environments.
• Experience developing dashboards, KPIs, and awareness metrics using Excel, Power BI, or similar tools, alongside automation, scripting, APIs, or platform integrations.
• Understanding of privacy, data protection, and employee considerations, plus experience with procurement, contract management, or software licensing.
• Relevant cybersecurity certifications or professional qualifications.