Deadline Date: Friday 16 October 2026

Requirement: Oracle Applications Functional SME for Financials

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 279

Required Start Date: 16 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role: 

The Fins Application Service is an integrated service which provides support for Oracle E-Business Suite based software for different business processes such as finance, acquisition and travel process across NATO (ACO, ACT IMS).

This Statement of Work aims to enhance the support model for Fins Application Service, focusing on maintaining existing applications while providing support for Continuous improvement initiatives

Under the overall direction of the Service Area Owner and Service Delivery Manager, the following activities will be supported:

• Functional support services for Oracle E-Business Suite and related applications (e.g. GL Wands, Apro) both for projects and in-service support. These services are further detailed in the points below.

• Support in logging and tracking support incidents using the helpdesk ticketing system. Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
• Providing 2nd and 3rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices.
• Support in contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests.
• Support in developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications or other deliverables.
• Support in providing time estimates for the development and implementation of new requirements.
• Support in ensuring full lifecycle tests of requests for change before they are presented to the user for user acceptance testing.
• Active support and contribution to relevant projects or service operation across Service Lines where integration is required.
• Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date.
• Support in escalating complex issues to vendor support or appropriate teams when necessary. Follow up on escalated issues to ensure timely resolution and user satisfaction.
• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. Share knowledge and best practices with team members to improve overall service quality.
• Provide users with guidance and training on best practices for using Oracle EBS Applications.
• Promote self-service tools and resources to empower users and reduce support requests.
• Communicate effectively with users to understand their issues and provide clear instructions.
• Collaborate with IT teams to resolve issues and improve service delivery.
• Providing briefings and presentations.

We envision the above activities to be delivered by one Support Engineer (L3 Support) that will be part of a team providing Functional Level 3 support to FinS for NBAC.

The contractor shall participate in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Service Delivery Manager / Team Leaders instructions.

Requirements

Skills, Knowledge & Experience:

Support services under this SOW is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance.

The proposed resource to deliver these services should be a motivated engineer with strong problem-solving skills, full proficiency in English, and a passion for customer service.

• The candidate must have a currently active NATO SECRET security clearance
• Detailed knowledge of and experience with all Oracle E-Business Suite Release 12.2.X Financials and Purchasing applications, including but not limited to:
• Excellent understanding of General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting;
• Strong understanding, E-Business Tax, Purchasing, and Fixed Assets business flows and setups plus their implications at General Ledger level;
• Excellent understanding of budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting and experience of Public Sector accounting processes.
• Ability to perform a range of Financials associated duties (reconciliation, consolidation, revaluation);
• Understanding month-end and year-end processes of predefined sub-ledgers and General Ledger;
• Understanding all aspects of Finance related reporting, including but not limited to identification of appropriate standard reports and the development of any additional reports required;
• Thorough understanding of bank reconciliation process and use of electronic banking payment formats;
• Knowledge of and experience with all different finance approval workflows (Accounts Payable, Purchasing, General Ledger);
• Detailed knowledge and experience with travel claim related processes and tools
• Strong analytical, problem-solving, and organizational skills
• Experience providing L2/L3 support
• Basic SQL and SQL* knowledge
• Familiarity with configuration management/versioning procedures and tools
• Understanding of ITIL 4 and hands-on experience with BMC Remedy ITSM
• The ability to document processes and provide training on tools and best practices
• A team player attitude and be a good communicator