A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for analyzing, defining, and developing the organization's business process methods and practices.  Assesses requirements for internal business processes ensuring compatibility with organizational strategic goals.  Implements new processes, evaluates existing processes, and recommends optimal solutions and improvements.

Major Tasks, Responsibilities and Key Accountabilities

• Interfaces with business stakeholders and IT infrastructure teams to define, gather, and document business processes and needs.

• Performs business systems and process analysis of existing systems and processes.  Ensures sign-off of all artifacts.

• Assists in testing, develops training plans and conducts training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.).

• Develops detailed business cases, cost assessments, benefits, and risk analysis. Uses quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis.

• Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements.

• Researches industry trends for application of process improvement techniques and best practices.

• Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution in order to identify process breakdowns.

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.

• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.

• May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 5% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• Solves unique and ambiguous problems with broad impact using innovative thinking to develop new solutions.
• Ability to communicate with stakeholders at all levels from entry to executive.
• Can clearly and succinctly articulate a message to technical and non-technical users with a customer service driven attitude.
• Experience in a distributed or geographically dispersed team environment.
• Scrum Master certificate or other Agile Certifications.
• Experience with creating dashboards, KPI reports or other performance metrics.
• Software engineering or application development experience.
• Experience in Azure DevOps or similar Agile project management and development tools.
• Experience with datbases, data warehousing, Oracle or similar technologies.
• Problem Complexity: Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems.
• Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
• Autonomy: Independently performs assignments with instruction limited to the expected results.
• Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
• Leadership: May oversee the completion of projects and assignments, including planning, assigning.

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