Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a ServiceNow Senior Business Process consultant, a typical day involves analyzing and designing innovative business processes to support organizational goals. This role requires creating detailed documentation that serves as a blueprint for implementing new processes and technologies. The professional collaborates closely with business stakeholders to define product requirements and develop use cases that align with both process and functional needs. Additionally, the role includes participating in user and task analysis to accurately represent business demands, ensuring that solutions are well-tailored to meet evolving operational challenges. This position demands a thoughtful approach to bridging business objectives with practical implementation strategies.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate communication between technical and business teams to ensure alignment on project goals.
- Drive continuous improvement initiatives by identifying process inefficiencies and recommending enhancements.
- Mentor junior team members to support their professional growth and development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Experience in designing and documenting business processes to support technology implementations.
- Strong analytical skills to interpret business needs and translate them into functional requirements.
- Ability to collaborate effectively with cross-functional teams to drive consensus and decision-making.
- Familiarity with user and task analysis methodologies to accurately capture business workflows.
- Excellent communication skills to articulate complex concepts clearly to diverse audiences.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.