BUSINESS OPERATIONS MANAGER, LATAM (STARLINK GROWTH)

The Business Operations Manager’s role is responsible for strengthening Starlink’s operating model across Latin America. The role combines strategy, operational ownership, analytics, and cross-functional execution. It requires frequent travel to the United States to work directly with Product, Product Growth, Retail Operations, Finance, Payments, Supply Chain, and other central teams.

RESPONSIBILITIES:

• Support LATAM business strategy and operating planning, translating regional priorities into concrete initiatives, identifying performance gaps and opportunities, and building analyses to support key commercial and operational decisions
• Own and coordinate LATAM partners operations end-to-end, including launching new programs and links, troubleshooting tracking or attribution issues, investigating payment discrepancies, and driving resolution with the relevant teams
• Track and reconcile Service Orders, distributor rebates, incentives, and other commercial programs; identify discrepancies and drive corrections with Finance, Payments, Retail Operations, and Distribution Operations
• Drive end-to-end follow-up of LATAM supply execution, from purchase orders through delivery, coordinating dependencies and issues across Supply, Logistics, Customs, Tax, and local teams
• Query internal databases and systems, build recurring and ad-hoc analyses, investigate operational issues, and identify opportunities to improve growth, economics, and execution across LATAM. Analyze marketing spend per market and recommend actions to improve efficiency and conversions
• Act as the regional Business Operations lead connecting LATAM with US-based Product, Product Growth, Retail Operations, Finance, Payments, Supply Chain, Tax, and other teams; establish operating controls and drive critical issues through closure

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, business, mathematics, or economics
• 4+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 3+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• Background in consumer technology, connectivity, e-commerce, retail, or another high-growth environment
• Strong analytical background and hands-on experience with SQL, data queries, large datasets, and operational analysis
• Experience owning complex cross-functional initiatives and driving execution across teams without direct authority
• Strong problem-solving skills, with the ability to investigate ambiguous issues from data through root cause and resolution
• Strong operating discipline and ability to build lightweight processes, controls, and reporting where they do not yet exist
• Strong communication skills and ability to operate effectively with both regional leadership and US-based functional teams
• Experience operating across multiple Latin American markets
• Fluency in Portuguese and Spanish

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Based in São Paulo, with availability for frequent travel to the United States and across Latin America