Employment Type:

Shift:

Description:

Purpose: 

Serves as a point of contact & provides department-based oversight & support of the business office (e.g., revenue cycle, reception / registration, registrar, scheduling, client experience) workflow & functions in the coordination of processes & programs that support the Ambulatory Service Center (ASC) – “Center” in accordance with level of experience, education, assignment & standards.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions  

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 

Work Focus: Provides administrative & supportive services, engages in activities that enhance or improve coordination, preparation & flow of department processes, core work, and care experiences (e.g., maintaining records or supplies). Plans & organizes workflow & prioritization of customer needs. Provides daily operations & the oversight of staff. Coordinates work, work assignments, and staffing in collaboration with management / leadership to ensure practice area needs are effective; Implements departmental & Center plans & priorities; Responds promptly & directly to meet or exceed customers’ needs.  

Process Focus: Utilizes multiple system applications for data collection and management.  Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.  Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.  Follows standards of performance & work processes in designated areas; Aligns staffing & resources to operational needs; collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.

Retains accountability for administrative functions (e.g., time, payroll, expense); Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve or coordinate assigned commitments, experiences & quality standards; Develops / recommends / implements workflow improvements & policy / procedure / process development.

Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.  

Environment: Performs work in an environmentally safe, professional manner; self-monitors & initiates corrections and/or seeks guidance when needed; Demonstrates flexibility & self-direction by responding as a team player; Helps to create a positive work environment that promotes productivity; Accountable for continuous self-development & supporting the growth of others; Embraces new ideas & cultural differences.

Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. 

Functional Role (not inclusive of titles or advancement career progression)

 Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership in the selection, orientation & performance feedback of the team. Works cooperatively to ensure key customer needs & achievement of operational & performance goals are met. Serves as a primary point of contact for functions & provides tactical back-up to critical functions as needed.

Provides operations & / or optimization coordination for business office operations (e.g., registration, coding, insurance, billing & collections, cash management, accounts payable & receivable management, payroll, financial analysis, credentialing); Retains accountability for staff scheduling & coordination, regulatory compliance & results of key revenue cycle function(s) as assigned or delegated by business leadership; Ensures documentation supports business office functions, including but not limited to insurance verifications and client concerns. May serve a resource (lead), role model & / or mentor.

Minimum Qualifications

High School diploma or GED equivalent; Two (2) years’of medical business office or ambulatory healthcare business office setting and / or relevant experience; One (1) year direct oversight of people in a medical office, ambulatory surgery center, or acute care hospital.

Additional Qualifications (nice to have)

Associate degree in business management with a concentration in accounting or finance.

Physical & Mental Requirements & Working Conditions (General Summary) 

 Direct Healthcare Services / Indirect Healthcare / Support Services:  

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional 
• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).    Occasional 
• Exposure to or subject to noise, infectious waste, diseases & conditions.     Occasional 
• Exposure to interruptions, shifting priorities & stressful situations.      Frequent 
• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.     Continuous 
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.     Continuous 
• Perform manual dexterity activities & / or grasping / handling.     Continuous 
• Ability to climb, kneel, crouch & / or operate foot controls.     Occasional
• Use a computer / other technology.     Continuous 
• Sit with the ability to vary / adjust physical position or activity.     Continuous 
• Maintain a safe working environment & use available personal protective equipment (PPE).     Continuous 
• Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.     Continuous 
• Ability to provide assistance in the event of an emergency. Occasional

 Indirect Healthcare / Support Services: 

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Occasional
• Lift a maximum of 30 pounds unassisted.     Occasional 
• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.   Occasional
• Encounter a clinical / patient facing / hands on interactive work environment.     Occasional 
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.     Continuous 
• Work outdoors with variable external environmental conditions.     Occasional

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%) 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.