Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

LOB Job Description:
This role is an individual contributor responsible for supporting the identification, assessment, monitoring, and mitigation of operational, compliance, regulatory, and reputational risks across Retail Credit Operations (RCO). This role plays a critical part in executing the organization's Operational Excellence (OpEx) strategy by leveraging deep testing and control execution experience to identify opportunities for risk reduction, process optimization, control enhancement, and operational efficiency.

The ideal candidate will have a strong background in control testing, root cause analysis, and the execution of risk remediation initiatives.

Responsibilities include but are not limited to:

• Execution of control testing, monitoring, and validation activities to assess the effectiveness of operational and regulatory controls.
• dentification of risks, control gaps, process breakdowns, and emerging issues through testing, assessment, and business engagement activities.
• Partnering with business leaders, process owners, and subject matter experts to evaluate control environments and implement sustainable risk mitigation strategies.
• Supporting Operational Excellence initiatives by identifying opportunities to streamline processes, eliminate non-value-added activities, and improve control effectiveness.
• Conducting root cause analysis and develop recommendations to address control deficiencies and operational challenges.
• Facilitating risk assessments, process reviews, and control evaluations across business functions.
• Promoting a culture of proactive risk identification, accountability, continuous improvement, and strong control execution.

Required Qualifications:

• Demonstrated experience executing control testing, quality assurance reviews, or risk-based assessments.
• Business Controls operational knowledge
• Strong knowledge of risk and control frameworks, issue management practices, and operational risk principles.
• Proven ability to identify control gaps, assess business risks, and develop practical remediation recommendations.
• Experience performing root cause analysis and evaluating process and control effectiveness.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to influence partners across multiple functions and levels of the organization.
• Excellent verbal and written communication skills, including the ability to summarize complex issues for executive audiences.
• Experience managing multiple priorities within a fast-paced and evolving environment

Desired Qualifications:

• Proficiency in using MS Word, EXCEL and PowerPoint
• Preferably, sound understanding of financial regulatory agencies and regulatory oversight and supervision

Shift:

Hours Per Week: