The Business Analytics Specialist extracts meaningful insights from data to inform business decisions, improves processes, and supports organizational goals. Contributes to evidence-based decision-making within the organization, and helps the business understand its performance, identifies areas for improvement, and capitalizes on opportunities for growth.

Position Responsibilities:

• Automated Reporting Solutions - Able to handle moderate to complex investigation/enhancements/change requests on standard reports. Acts as SME for standard reporting. Can also serve as back-up support in running standard reports in absence of the associate/s.
• Data Quality Assurance & Validation - Able to oversee quality control standards (i.e. accuracy, quality and timeliness of the reports produced before distribution)
• Ad Hoc Analytics & Investigations - Able to handle moderate to complex projects, adhoc data and/or report requests and could still handle investigations and queries about the standard reports.
• Report Lifecycle & Governance Management – Can ensure that inputs in the report inventory meets the standards indicated in the SLA and provide justification for those items not meeting the standards.
• Process Documentation & Knowledge Management – Can amend documentation for the enhancements made on the standard reports
• Requirements Analysis & Intake Management – Able to handle moderate to complex adhoc data and/or new report requests. Able to leverage business and data knowledge to satisfy stakeholder's needs.
• Project Coordination & Stakeholder Governance – Attends and contributes in weekly updates for business sponsor, leadership, and other stakeholders. Should be able to present/participate when ask for specifics on the reports handled.
• Risk Assessment & Controls Monitoring – Attends and contributes in weekly updates for business sponsor, leadership, and other stakeholders. Should be able to present/participate when ask for specifics on the reports handled.
• Continuous Process Improvement – Implement process improvement projects

Required Qualifications:

• University degree in business, finance, economics, or a related field
• 3–5 years of relevant experience in strategy, transformation, project management, or analytical roles
• Strong proficiency in Microsoft Excel, with demonstrated numerical aptitude and ability to independently analyze data
• Basic knowledge of Power BI or similar data visualization tools
• Solid PowerPoint skills with the ability to present data and insights in a clear, executive‑ready format
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deliver against timelines
• Ability to synthesize both quantitative and qualitative information into clear takeaways
• Strong written and verbal communication skills
• Comfort working in a fast‑paced, evolving environment with multiple stakeholders

Preferred Qualifications:

• Proficiency in Power BI, MS Excel, MS Access and other reporting technologies
• Knowledge of SQL and other relational database technologies preferred but not required
• Experience in data extraction, manipulation, and reporting
• Excellent customer focus and a commitment to quality while still meeting deadlines
• Effective verbal and written communication skills in English. Demonstrated ability to interact effectively with a variety of stakeholders including mid-level managers 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].